How do I change my plan or payment method?
Text-Em-All has two plans, credits and monthly, and you can move between them at any time. Switching from monthly to credits takes three clicks in your account settings. Switching from credits to monthly is a change our team makes for you, and so is any change to how you pay. Here's how each one works, and the timing that saves you money.
| What you want to change | How it happens |
|---|---|
| Monthly plan to credits | In your account settings |
| Credits to the monthly plan | Contact our team |
| Credit card to invoice | Contact our team |
| Invoice back to credit card | Contact our team |
How do I switch from the monthly plan to credits?
You can switch from the monthly plan to credits yourself, in your account settings. Click your name in the top right corner and choose Settings, then click Change plan, then Switch to credits. The change takes effect right away, and that's the part worth planning around: your monthly subscription ends the moment you switch.
- Click your name in the top right corner, then click Settings.
- On the Settings page, click Change plan.
- Click Switch to credits.
Time the switch close to your subscription end date. Your monthly subscription ends as soon as you switch. You don't keep it for the rest of the period you've already paid for, and the unused part isn't refunded or credited. Switching early in a billing month means losing the days you paid for, so wait until your subscription is nearly up.
How do I switch from credits to the monthly plan?
Switching from credits to the monthly plan is a change our team makes for you. Email support@text-em-all.com, or call 877-226-3080 Monday to Friday, 8 AM to 5 PM Central. Tell us roughly how many people you contact in a typical month and we'll set the plan up for you.
Spend your credit balance down first if you can. Unused credits stay in your account after the switch, and they'll be waiting if you ever move back to the credits plan. They don't apply to your monthly bill. If you're carrying a balance you'd like to use, send with it before you make the change.
How do I switch from paying by credit card to paying by invoice?
Paying by invoice starts with our team, and what happens after that depends on your plan. Email support@text-em-all.com, or call 877-226-3080 Monday to Friday, 8 AM to 5 PM Central. Invoicing the monthly plan requires a 12-month subscription term. On credits, we set up your first invoice, and after that you can create them yourself.
| Plan | What invoicing requires |
|---|---|
| Monthly | A 12-month subscription term |
| Credits | A purchase of $100 or more |
Once your credits account is set up for invoicing, buying more is self-service. You create the invoice in your account, for any purchase of $100 or more. If you don't see the option, contact us and we'll turn it on.
For the full steps, see Purchasing Monthly Subscriptions via Invoice and Purchasing Credits via Invoice.
How do I switch from invoicing back to paying by credit card?
Moving from invoicing back to a monthly credit card charge is also a change our team makes for you. Email support@text-em-all.com, or call 877-226-3080 Monday to Friday, 8 AM to 5 PM Central. Tell us when you'd like the change to take effect, and we'll walk through the timing against your current invoice term.
What if my question is about my own account?
Anything specific to your own account is a conversation, not an article. Your credit balance, your renewal date, what you've already been billed, or which plan fits the way you actually send: email support@text-em-all.com, or call 877-226-3080 Monday to Friday, 8 AM to 5 PM Central. We can't cover individual account details in the knowledge base.