Purchasing Credits via Invoice

While credit cards are our preferred payment method, we know some organizations occasionally need an invoice instead. However, if you choose to purchase via invoice, you will lose access to certain features. 

If you think invoicing is your only option, please review the details below to understand its limitations. 

Requirements for Purchasing Credits via Invoice

1. Minimum Purchase Amount:
   • Invoices can only be created for purchases of $100 or more.
   • Credits purchased never expire and are immediately available in your account.
2. Eligibility:
   • Only Account Owners or Admin profiles can generate invoices.
3. Payment and Billing:
   • All invoices are due upon receipt.
   • Invoices are automatically emailed to the Account Owner’s registered email address and any billing contacts. Ensure your billing contacts are up to date.

How to create an invoice in your account

1. Login to your account at https://app.text-em-all.com/login.
2. On the left side of your Home screen click Get More Credits. (Only the account owner and admin will see an option to buy credits.) 
3. Type in the number of credits you'd like to purchase then click Buy Credits. 
4. Click the checkbox in the lower left-hand corner that states Create an Invoice.
   1. If you don't see the option to check the box, make sure that you're purchasing at least $100 worth of credits.
   2. If you still don't see the option, reach out to our Customer Experience team and they can grant you access to create invoices.

   Note: When creating an invoice, you can ignore any listed credit card information on the right-hand side. This information is not required because we will not auto-charge your credit card for an invoice.

   

5. After clicking the checkbox, you'll notice the information on the right-hand side will update, prompting you to add/edit your Billing Address (required), add a Purchase Order Number (optional), and add any Additional Notes (optional) to your invoice.
6. Click Create Invoice to generate your invoice.
7. Again, invoices are automatically emailed to the Account Owner's email address along with any billing contacts.