Use Your Own Number to Send Texts

Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number. When you create a new account you are automatically assigned a random toll-free text number for use. You can enable your local landline for texting, however, you must authorize it for texting with our carrier before use. 

In this article

Before you begin

  • If your local landline number is already text-enabled with another provider then activating the number with Text-Em-All will disable the number with the other service for texting. 
  • You can't text enable a mobile phone number for texting. Text carriers do not allow mobile phone numbers to be used for mass texting which is why we cannot enable a mobile number through our service.
  • Inbound messages and replies will only be visible from inside your Text-Em-All account. You will not be able to receive texts directly to your phone's current messaging app. Text-Em-All has a dedicated mobile app designed for one-to-one texting for you to manage replies on the go. Read how to get the mobile app in our article, How to Download the Text-Em-All App.

Text Enable Your Toll-Free Numbers (8XX numbers)

Text-Em-All automatically provides you with a toll-free number free of charge. If you have your own toll-free number we can enable it for texting on Text-Em-All's platform. If a recipient calls a toll-free number we provided we will play a courtesy message that informs the caller that this is a text-only number. If you’re using your own toll-free number, the number will perform as normal. 

To proceed with this option view the "How to Text-Enable Your Number" section below. 

Tip: Toll-free texting is the preferred method for mass texting. If you would like to avoid the restrictions of local landline texting outlined below you will want to use toll-free texting. 

Text-Enable Your Local Landline

Using a local landline number, or long code, for texting has some restrictions in place by wireless carriers that you will want to consider. These restrictions include: 

  • The local phone number must be a landline (not a cell phone or Google voice number)
  • Broadcasts must be sent to 50 phone numbers or less at a time
  • No more than 500 text messages can be sent per day

For best results and acceptable usage among the carriers, ensure your messages:

  • Do not include a URL, numbers, or special characters
  • Do not have a message in all CAPS or excessive punctuation

To proceed with this option view the "How to Text-Enable Your Number" section below. 

Tip: Local landline texting is currently meant for more personalized one to one communication, which is available in the Conversations section of your account. All text messages sent to your local landline will be viewable on the Conversations page in your account.

How to Text-Enable Your Local Landline

Follow these steps to text-enable your own toll-free or local landline number.

  1. Fill out this Letter of Authorization (LOA) and email it to (You can't enable a mobile number for texting)
  2. We will review your letter and submit it to our carriers for approval. 
  3. Once the number has been approved and is ready for use you will be notified by our team. 

Tip: Major carriers like AT&T and Verizon will likely block your phone number from sending further text messages without warning if your usage does not align with the guidelines above. 

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