Text Number Registration

Updated 10/16/2024:

All customers will be required to register in order to continue sending text messages. This requirement will be enforced by our messaging aggregator and mobile carriers by December 1, 2024. Please take action, if you are not currently registered, to avoid service disruptions.

How do I know if I am registered?

In your account, you can visit Text Settings to view the Registration Status of your numbers.

How do I become a registered sender?

Once you have upgraded and chosen a pricing plan, look for the "Register Now" button in the navigation menu at the top of your screen.

Why do I have to register my text numbers?

To prevent fraud and SPAM, mobile carriers require anyone sending out mass text messages to register their traffic. The registration process will help establish legitimacy for your organization and the messages that are being sent. At Text-Em-All, we support these efforts to help reduce spam messages because it aligns with what we believe.

Who needs to register?

Anyone using Text-Em-All, or services like ours, needs to register to send text messages. Whether you are using a toll-free number or a local landline, registration is required. This process is not required to send voice messages only.

What do I need to do to register?

Once a Text-Em-All account upgrades to a paid account, you'll be able to register with the carriers.

Registering your text number works differently depending on whether you have a local text number or a toll-free text number. In most cases, local text number registration completes within 7 to 10 business days, while toll-free text number registration can take 1-2 weeks for the carriers to complete processing.

For registration purposes, you will need documented examples (such as screenshots) of the opt in process that explains how your recipients provided their phone numbers and agreed to receive messages from you.

You will also need some sort of online presence, like a website or social media page.

If you're registering for a local number and are a business, you'll need your EIN handy. If you do not have an EIN, let us know at support@text-em-all.com.

If you are registering for a local number, you'll also need a compliant privacy policy. Check out this support article for more information.

Does it cost anything to register text numbers?

No. Text-Em-All isn't currently passing any of these new fees to customers. No registration fees and no per-message fees!

How long will it take to get registered?

Toll-Free Registration - 1-2 weeks
Local Number Registration - 7 to 10 business days. Starting Dec. 1, 2024, a local number cannot send text messages until registration is complete.

How many texts can you send after registering?

Text messaging volume is restricted at the carrier level. However, not every carrier has the same restrictions.

Message delivery speed and daily message caps vary based on the carrier, registered use case, and vetting score.

T-Mobile: Daily message (160 character segment) caps range from 1,000/day up to 200,000/day
AT&T: Texts Per Minute (160 character segment) speeds range from 15/minute up to 4,500/minute

Example #1: You create a text broadcast that is 300 characters long that is being sent to 100 contacts. This is the equivalent of 2 message segments going to 100 contacts for a total of 200 messages. You would see no disruption in their outbound messages with the exception that messages going to contacts on the AT&T network will go out slower (15 msgs/minute) than on other networks. Customers with a registered high volume local number would see faster delivery speeds on AT&T and have a higher daily messaging cap.

Example #2: You create a text broadcast that is 100 characters long that is being sent to 2,500 contacts. This is the equivalent of 1 message segment going to 2,500 contacts for a total of 2,500 messages. You would be prompted to register as a high-volume sender because your broadcast would exceed T-Mobile's daily cap which would prevent some of your messages from being delivered the same day.

If we see that your account is going to exceed any of these restrictions, we'll reach out to guide you through any adjustments that need to be made.