Text Number Options

Text messages need a phone number to send from, the same way phone calls do. When you create a Text-Em-All account, we assign you a local number with an area code, and that's the number the vast majority of our customers send from every day.

This article covers how local numbers work, where toll-free still fits, and how to bring a number you already own.

Local numbers are the standard

Your account comes with a local 10-digit number at no extra charge. It's assigned automatically, so there's nothing you need to request or set up.

Local numbers are the right fit for almost every organization we work with:

Fastest path to sending. Local registration is typically approved in two business days.
Recognizable to your contacts. A number with your own area code looks like a neighbor, not a call center.
Built for two-way conversations. Replies land in your Inbox, and you can respond right from your account.
Plenty of sending speed. Local numbers move large broadcasts quickly, and the speed available to you is well beyond what nearly every organization needs.

Registering your local number

All local numbers used for business texting go through 10DLC registration, which verifies your organization with the mobile carriers. We handle the submission for you, and there's no registration fee.

You'll be asked for a few things during registration:

Your legal organization name and, for businesses, a tax ID (EIN). Non-business use cases can register without one.
Online presence (website or social media page).

For the full walkthrough, see Text Number Registration.

Where toll-free fits

Toll-free numbers are primarily for messaging contacts with Canadian phone carriers.

If you already own a toll-free number and want to keep using it, that's a different path, covered in the section below on bringing your own number.

If you're texting into Canada, or you think your situation is an exception, give us a call at 877-226-3080 or email support@text-em-all.com and we'll talk it through.

Bringing a number you already own

You can text-enable a landline or toll-free number your organization already owns. It needs to be a landline, it can't be text-enabled with another provider, and some VOIP numbers (including Google Voice) can't be enabled. Your voice service keeps working normally, and texts route through your Text-Em-All account.

Start by completing a Letter of Authorization, which gives us permission to message on behalf of your number, then email it to compliance@text-em-all.com. Carrier approval usually takes 7-9 business days, and we'll email you when your number is ready.

Details are in Text Enable Your Business or Landline Number.

Already sending on a toll-free number?

Nothing changes for you. Your number keeps working, your contacts keep replying, and our team supports it exactly as before. If you ever want to move to a local number, we can walk you through it.