Using the Inbox

What is the Inbox feature?

The Inbox is Text-Em-All's central hub for managing two-way text conversations with your contacts. This feature allows you to have individual conversations with up to 15 contacts at once, view and respond to replies from your broadcasts, and start new conversations with any domestic phone number directly within your account.

How do I access the Inbox?

Accessing your Inbox takes just one step:

1. Click INBOX in the primary navigation bar at the top of your Text-Em-All account page

You can also manage conversations on the go using our mobile app, which provides full access to your conversation features from your smartphone or tablet.

What can I do with the Inbox?

The Inbox provides comprehensive conversation management capabilities for your text messaging needs.

Core conversation features

• Two-way messaging: Send and receive text messages in real-time conversations
• Broadcast replies: View and respond to replies from your text broadcasts
• New conversations: Start conversations with any U.S., Canada, or Puerto Rico phone number
• Conversation management: Mark conversations as complete using the three vertical lines with checkmark icon
• MMS support: Send and receive images, videos, and other multimedia messages

Advanced features

• Mobile app access: Manage all conversations from our mobile app
• Auto opt-outs: Automatic removal of contacts who indicate they no longer wish to receive messages
• Quick messaging: Send messages to up to 15 contacts simultaneously

How does pricing work for Inbox conversations?

Conversation pricing varies based on your account type and provides flexible options for different usage levels.

Monthly plan pricing

• Outbound messages: All conversation messages included at no additional cost
• Inbound messages: All replies received are free
• MMS messages: Image and multimedia messages included in your plan

Pay-as-you-go pricing

• Outbound text messages: One credit per 160-character segment
• Outbound MMS messages: Two credits per image or multimedia message
• Inbound messages: All replies are free regardless of length
• Unlimited option: Unlimited Conversations add-on available for high-volume users

What do I need before using the Inbox?

Before you can start using conversation features, your account must have a text-enabled number configured.

What are the next steps?

Ready to start using your Inbox for two-way conversations? Here's how to get started:

1. Verify your text number: Confirm you have a text-enabled number on your account
2. Access your Inbox: Click INBOX in your account navigation
3. Start a conversation: Send your first message or reply to an existing conversation
4. Download the mobile app: Get our mobile app for conversation management on the go

The Inbox makes it easy to maintain personal connections with your contacts while managing all your text communication from one central location.