Toll-Free Texting and Registration

What is Toll-Free Number Texting?

Toll-Free number texting allows organizations to send a very high volume of text messages. Toll-free number texting is typically reserved for organizations sending hundreds of thousands of texts per year and can be used in the U.S. and Canada.  

If you're not sending texts across the country or sending hundreds of thousands of texts per year, local number texting is the best choice for you.

How do I get a Toll-Free number? 

When you create your account, you will be assigned a local number to text from. If your organization thinks it might need a toll-free number, please reach out to our support team at 877-226-3080 or email us at support@text-em-all.com.

If you'd prefer to use your own landline toll-free phone number, fill out this Text-Em-All Letter of Authorization (LOA) and email it to support@text-em-all.com. You can't enable a mobile number for texting. Our team will work with the carriers to text-enable your number. 

Do I need to register my toll-free number?

Carriers are tasked with the responsibility of reducing spam messages. In order to reach this goal, the carriers require organizations to register themselves and their traffic. This is a one-time process that will reduce the chance of your messages being blocked accidentally as carriers try to fight spam. 

Unlike local number texting, where you register once for your organization, toll-free texting requires each toll-free number you use to be registered with the carriers.

How do I register my toll-free number?

If you have a toll-free text number in your Text-Em-All account that you need to register, simply go to your Text Settings, select the toll-free number you wish to register, and click the three-dot action menu to the right. Click "Register Text Number" to get started.

Here are the details you’ll need to register: 

• Provide your organization information: 
  • Your company’s legal name
  • The address under which your company was registered in your state
  • Your company’s phone number
  • A link to your organization’s website (if applicable)
• Opt-In Process
  • Webform/URL: You must provide a screenshot image that clearly shows the contact is opting in to receive text messages. *Forms that have phone number as a required field must include the option to opt-in.
  • Verbal: You must provide a detailed description of how your organization is collecting phone numbers as well as a detailed description of where the information is stored. *If applicable, supporting visual evidence is
• Use Case
  • Description of the relationship between you and your contacts
• Volume
  • The maximum number of  messages you anticipate sending throughout the month
• Sample Messages
  • Examples of the messages that you'll be sending to your contacts

Once this information is submitted to the carriers, our support team will be in contact to let you know if your text number has been registered or if additional information is required. Please feel free to reach out to our support team at support@text-em-all.com or call (877) 226-3080 if you have any questions.

How long does registration take? 

• Toll-free number registration: the carrier review and approval process to register your organization can range between 5 - 8 weeks. It is important to note that when a toll-free number's registration is in process, that number is able to send out text messages as though it were completely registered.
• Local number registration: This process takes 3 to 9 business days depending on the messaging speed/volume needed.

Best Practices

As a best practice, with any of our messaging options, we highly recommend:

• Introduce yourself in your first message
• Encourage your contacts to save the number on their phone as a contact number they will easily recognize in the future.