Send a Text & Voice Broadcast

What is a text & voice broadcast?

A text & voice broadcast sends both a text message and voice call to your contacts in a single campaign. By default, cell phones receive text messages while landlines receive voice calls, but you can configure the system to send both message types to all recipients for maximum coverage. This approach ensures your important message reaches people regardless of their communication preferences or device type.

Before you begin

Set up your contact lists before creating your first broadcast. You can add contacts through our contact management tools or by uploading contact files.

Quick tip: You can also upload files or add individual contacts directly during broadcast creation in Step 2 for one-time use.

How to create a text & voice broadcast

Every broadcast follows the same four-step process through Create Broadcast. Here's how to set up your combination message:

Step 1: Configure broadcast settings

1. Click Create Broadcast on the top navigation bar once logged into your account.
2. Select "Voice & Text" as your message type. Other available options include:
   • Text Only
   • Voice Only
3. Choose your delivery method. By default, cell phones receive texts and landlines receive calls. To send both a text message and voice call to cell phones, select "Yes, send a text message and a voice call."
4. Select your broadcast type. Choose Announcement for standard messaging. Other options include:
   • Survey (creates separate survey results for text and voice responses)
   • Live Transfer
5. Choose your timing:
   • Select Immediately to send as soon as setup is complete
   • Select Schedule for the future to pick a specific date and time
6. Name your broadcast. This internal label helps organize your campaigns and does not appear to recipients.
7. Verify your Caller ID and Text Numbers that recipients will see.
8. Click Continue to proceed.

Step 2: Select recipients

1. Choose your recipient source:
   • Add from Contacts - Select from your saved contact lists
   • Paste from Clipboard - Copy and paste phone numbers
   • Upload a File - Import a contact file
   • Add Individually - Enter numbers manually using the form
2. Click Continue when your recipient list is ready.

Step 3: Create your messages

For your voice message, choose one of four audio options:

• Call in to record - Record audio using your phone after completing Step 4
• Record with microphone - Record directly from your computer or device
• Upload a message - Import an existing audio file
• Select from message library - Use previously saved audio from your account

For your text message, type your content in the provided text box. You can:

• Add an image (MMS) to your text
• Save your message as a template for future use in your message library

Click Continue to review your broadcast.

Step 4: Review and submit

1. Review all broadcast details to ensure your settings, recipients, and messages are correct.
2. Launch your broadcast by clicking one of these options:
   • Send Broadcast - For immediate delivery with pre-recorded audio
   • Get Recording Instructions - If you chose to record by phone
   • Schedule Broadcast - For future delivery

Important: If you selected phone recording, you'll need to follow the instructions on the Get Recording Instructions page to complete your broadcast setup.

What happens after you send?

Your broadcast will begin delivering immediately or at your scheduled time. You can monitor delivery progress and view detailed results on your broadcast results page. Text and voice messages will appear as separate broadcasts in your history, each with their own delivery statistics and response tracking.