Understanding Text Broadcast Results

When sending messages we collect the result of each message from the end carrier (e.g. AT&T, Verizon) to help you understand which messages were delivered. Typically, these results are available immediately, but sometimes, carriers can take up to 24 hours to send us detailed results.

In this article

Understanding Text Broadcast Results

Delivered

Delivered 

The carrier confirmed they received the message. They are now responsible for final delivery to the recipients device. Often this takes only a few seconds, but can take up to 24 hours. For example, delays might be experienced if the carrier has technical difficulties.

Sent To Carrier 

The message was successfully sent to the recipient’s mobile carrier. However, we did not get a receipt confirming delivery. Not all carriers return a handset delivery receipt. If only a handful of your results say "Sent to Carrier" it is likely those numbers got the message. However, if you see a number consistently having a "Sent to Carrier" result or an entire broadcast with this result, we recommend reaching out to our support team.

Failed

Phone Unreachable 

Many scenarios can lead to a cell phone being temporarily unreachable:

• The phone is out of its cellular service area
• The phone is not currently enabled for text messaging
• The phone is on a prepaid plan and is out of allotted messages. 
• Occasional network failures on the carrier side.
• The phone number has a spam filter enabled (this is most prevalent with T-Mobile customers). 
  • T-Mobile contacts wishing to turn OFF their SPAM filter, may do so by dialing #632# and pressing the call button.
  • AT&T contacts may be using AT&Ts Active Armor app, which often comes with their phone when they buy it. If they wish to turn OFF their SPAM filter they may find additional instructions in this AT&T support article. 

Rejected for possible Spam 

Mobile carriers have filters for automated text messages to prevent spam and unwanted messages from delivering.

• Here are a few things that can trigger the carrier filters:
  • Sending the same text message repeatedly (changing up your wording a bit shows the carriers that you are not sending out SPAM).
  • Using all caps, special characters, and excessive punctuation (THANKS, ASAP, @, %, !!!, ???).
  • Including an email address in the text.
  • Using too many numbers, dates, or listing a phone number in the text that is different from the number that sent the message.
  • Using a redirecting link, or a generic link shortener (like bit.ly).

Disallowed URL

If your message contains a shortened or redirecting link, the carriers will sometimes block your message. See our best practices for Sending URLs in Text Messages.

Unsupported Media

It's possible the media you attached is too large or not supported by the end carrier. 

Carrier Limit Exceeded

 To reduce the amount of spam, fraud, or otherwise unwanted messages being sent to cell phones these days, the carriers have put limitations in place. 

• AT&T has speed limits (messages per minute)
• T-Mobile has volume limits (total messages per day).

If you see this result when viewing your broadcast details, please contact us about to increase your limits.

Rejected by Handset

This occurs when a recipient has put a block on your text number. To resolve this, ask the recipient to remove the block themselves or contact their phone carrier and ask for the block to be removed.

Text Number Unavailable

This occurs when your text number is text-enabled with a different platform. This can occur if your number's phone plan changes providers, even if that change was only intended for voice.

• If you receive this result, to fix it, fill out this form (Letter of Authorization) and send it to our support team at support@text-em-all.com. Call us at 877-226-3080 with any questions!
• Example: you sign the Text-Em-All Letter of Authorization to enable your office phone number to send text messages with us. If the company that hosts your phone number does something to break the Text-Em-All connection, your text messages will fail because we no longer have access to send texts from your number.

You can read more about possible text delivery issues in our support article Understanding Potential Text Delivery Issues

Invalid

Displays phone numbers that opted out before your message was sent

Incomplete

Lists phone numbers that were not contacted because the system was unable to complete sending your broadcast. (e.g. if a broadcast is canceled or expires)

Opted Out

Contacts that replied to your broadcast with an opt-out request (e.g. STOP, Please remove me from your list, Wrong number)

Replies

These are the inbound text messages that your contacts have sent in response to your message. Here you can respond to individuals or adjust their status to be opted out.

View Broadcast Details Page 

Open broadcast details for any broadcast on the Home page by clicking on the broadcast you wish to see detailed results for. This is a simple two-step process:

1. Navigate to the Home screen.
2. Click on the desired broadcast.

View Text Result Categories

On the Broadcast Details screen, you will see several categories with the results of your broadcast on the left side of your screen.

To view details: 

Click the category you wish to review on the left-hand side

When Am I Charged?

Credits Plan

Credits will only be deducted for texts sent to the carriers.  Results of ‘Rejected for possible Spam’ will not deduct credits from your final credit balance.

Monthly Plan

Results of ‘Rejected for possible Spam' will not be counted towards your group size.