Understanding Voice Broadcast Results

Voice broadcasts generate detailed delivery reports that help you understand which messages reached their intended recipients. Text-Em-All collects result data from end carriers like AT&T and Verizon to provide accurate delivery status for each phone number in your broadcast.

How to view broadcast details

Access comprehensive delivery data for any voice broadcast through the broadcast details page. This central location shows overall performance metrics and individual call results for every number in your campaign.

1. Click the Home tab in your main navigation
2. Select the specific broadcast you want to review from your broadcast history list

The broadcast details page opens to the Summary section by default, displaying your overall delivery statistics and performance metrics.

Understanding call result categories

Each voice broadcast attempt generates a specific result category based on how the call was handled. These categories help you understand delivery performance and identify numbers that may need attention for future campaigns.

To view results by specific category:

1. Navigate to your broadcast details page
2. Click any category name in the left sidebar to filter results

Live Person

Phone numbers where a live person answered the call and heard your message. These represent successful deliveries with the highest engagement potential.

Voicemail

Calls that connected to an answering service, voicemail system, or automated greeting. Your message was recorded and left for the recipient to retrieve.

Busy/No Answer

Phone numbers that resulted in a busy signal or rang without being answered. This status occurs when a contact doesn't have call waiting, is already using their line, or simply doesn't answer. These numbers are automatically retried up to four times over a thirty-minute period based on your account retry settings.

Invalid

Phone numbers where the call couldn't connect due to number issues such as disconnected lines, incorrect formatting, or numbers no longer in service.

Not Completed

Phone numbers that were still processing when you viewed results, calls from canceled broadcasts, or numbers that couldn't be reached within your designated calling window timeframe.

Call Failed

Calls that encountered technical issues such as dead air, operator intercepts, automated systems that disconnected the call, or numbers on your "Do Not Call" list. Like Busy/No Answer results, these numbers can be retried up to four times over thirty minutes depending on your account settings and the specific error code received.

How to sort and analyze your results

Organize your broadcast results to identify trends and optimize future campaigns. The sortable interface helps you quickly locate specific types of results or problematic phone numbers.

To sort results within any category:

1. Navigate to the specific result category you want to analyze
2. Click any column header (such as Phone Number, Name, or Time) to sort the data
3. Click the same header again to reverse the sort order

Use sorting to identify patterns such as which types of numbers frequently fail or which time periods show better connection rates.

When charges apply to your account

Voice broadcast billing depends on successful call connections, not attempted calls. Understanding when charges apply helps you budget accurately and optimize your calling lists.

Pay-As-You-Go accounts

Credits are deducted only when calls reach a live person or connect to voicemail. Busy signals, invalid numbers, and failed calls do not consume credits from your account balance.

Monthly plan accounts

Calls count toward your monthly unique contact limit only when they successfully reach a live person or voicemail system. Unsuccessful connection attempts do not reduce your available monthly allowance.

This billing structure ensures you only pay for messages that have the opportunity to be heard by your intended recipients.