Understanding Voice Broadcast Results

When sending messages we collect the result of each message from the end carrier (e.g. AT&T, Verizon) to help you understand which messages were delivered.

View Broadcast Details

1. Click Home

2. Click the desired broadcast

   

View Call Results Categories

By default, when you navigate to Broadcast Details you will be in the Summary section. You can also view your broadcast results by individual category. To do so:

1. Click the category you wish to review on the left-hand side

   

   Sort Your Results

   1. Clicking the title of any column will sort the order of this category's broadcast results

      

      Understanding Voice Broadcast Details:

• Live Person

  • Phone numbers that were answered by a live person

    Voicemail

  • Calls recorded on some sort of answering service

    Busy/No Answer

  • Phone numbers were attempted and resulted in a busy signal. This result can occur if a contact does not have call waiting, is using their call waiting, or the call rings without an answer. These calls can be attempted up to four times over a thirty-minute period depending on your account settings.

    Invalid 

    Phone numbers may appear here when the call is unable to connect. 

  • Not Completed - Phone numbers that could still be processing, the broadcast could have been canceled, or the calling window may have expired.

  • Call Failed - This result can occur if there is dead air, operator intercept, a recording that leads to the call being disconnected or numbers from the "Do Not Call" list. These calls can be attempted up to four times over a thirty-minute period depending on your account settings or different error codes.

    When Am I Charged?

• Pay-As-You-Go - Credits will only be deducted for calls that reach a live person or voice mail. 
• Monthly - Calls will only be counted toward your unique count when they reach a live person or voicemail.