How Contacts Join Your Group(s)

Your contacts can join your Everyone group or a specific group(s) on your Contacts page from their own device. 

How to join the Everyone group:

1. Text the word JOIN to your account's text number. 
   1. Contacts added to your Everyone will receive an automated reply:
      "You have signed up and will now receive text alerts from [Company Name]." 
   2. To change the automated reply, you can enable a Customized Join Reply.

Note: The contact’s phone number will appear in the Everyone group with the note "Opted in via JOIN to [your text number]". We do not automatically pull the contact's name into the Contacts entry. Adding their name or a note will still be a manual task. 

How to join a specific contact group:

Option 1

1. Text the word JOIN and the group name to your account's text number. (Example: JOIN STAFF)

Option 2

1. Text the word JOIN and the group keyword to your account's text number. 
   1. The contact will receive a text confirming that they’ve been put into your group. 
      • To create a group keyword or change the automated reply, read our Customized Join Reply article.

Note: The contact’s phone number will appear in BOTH the Everyone list and the custom group with the note "Opted in via JOIN to [your number]".  

Other things to note:

• If a contact attempts to join a specific group and spells the group name incorrectly:
  • Their phone number will appear in your Everyone group only.
  • They will receive an automated text reply reading:
    • "We couldn't find a group named "STAFF", but you are now signed up for text alerts from this number."
    • Join attempts will not be displayed through the Inbox page of your account unless a conversation already exists with that number. 
• If you change a group's name, contacts that have already joined that group will NOT be removed.