How do I set up single sign-on with Text-Em-All?

Text-Em-All supports single sign-on through OpenID Connect (OIDC). To set it up, choose a company name, create a Text-Em-All client in your single sign-on platform, and send Support the client credentials. Your organization needs a Text-Em-All account first. After Support completes the setup, your users sign in through a link that’s specific to your company.

What do I need before I start?

Before you start, your organization needs a Text-Em-All account, and each person who will use single sign-on needs a Text-Em-All user account. You also need someone who can create a client in your single sign-on platform and copy its credentials.

Here’s what to have ready:

• A Text-Em-All account for your organization.
• A Text-Em-All user account for each person who will sign in with single sign-on.
• Someone who can create a client in your single sign-on platform.
• A secure way to send Support the client secret, such as a Bitwarden Send link.

How do I set up single sign-on?

Setup takes four steps. You choose a company name and get a login callback URL, create the Text-Em-All client in your single sign-on platform, and send Support the client ID, the client secret value, and the OpenID configuration URL. Support then completes the setup on the Text-Em-All side.

Here are the steps:

1. Choose a company name. Email support@text-em-all.com with the name you want, or ask Support to assign one. Support replies with your login callback URL, which looks like this: https://app.text-em-all.com/oidc/login-callback/COMPANYNAME  
2. In your single sign-on platform, create a client for Text-Em-All. Use the login callback URL from step 1 as the login callback.
3. Send Support the client details using a secure method, such as a Bitwarden Send link. Support needs these three items:
   • The client ID.
   • The client secret value.
   • The URL for the well-known OpenID configuration. If you don’t have that URL, send the issuer URL, authorization URL, token URL, and user info URL instead.
4. Wait while Support completes the setup. When it’s done, your users can sign in with the link in the next section.

How do users sign in after setup?

After setup, a user who is signed in to your single sign-on platform can open your company’s Text-Em-All sign-in link and go straight in. The link is https://app.text-em-all.com/oidc/login/COMPANYNAME  . Each user must already have a Text-Em-All account, and their username in your single sign-on platform must match their Text-Em-All username exactly.

Text-Em-All reads the username your single sign-on platform sends and signs the user in to the account with that exact username. If someone doesn’t have a Text-Em-All account yet, add them first. Your account owner can find the steps in Managing users.

Which single sign-on platforms work with Text-Em-All?

Text-Em-All uses OpenID Connect, an open standard, so a single sign-on platform that supports OIDC should work. Okta and Microsoft Entra are both in use with Text-Em-All today. If you use a different platform, contact Support before you start so we can confirm it.

What if a user sees a password reset error?

Users who sign in through single sign-on can’t reset their password with the Forgot Password link, because the single sign-on platform manages the password. They should sign in through their single sign-on application. If they can’t reach it, they should contact their organization’s IT team.

For the full list of sign-in errors, see Troubleshooting login issues.

Who do I contact for help with single sign-on?

For help with setup or sign-in, contact our support team. We can’t address individual account details in the help center, so please contact support for anything specific to your account.

• Email: support@text-em-all.com
• Phone: 877-226-3080
• Hours: Monday to Friday, 8 AM to 5 PM CST

Related articles

• Managing users
• Troubleshooting login issues
• Why is my account disabled?