Change Roles for Existing Users

When setting up users on your account you can choose between 3 different roles: Account Owner, Admin, and User. All users can be created on the Users tab on your account's Settings page. You may adjust these roles at any time. Learn about the differences between these users in our support article, User Roles.

Note: The original account creator login will always be an Account Owner and cannot have their role changed by other users, only by other Account Owners. For example, one Account Owner can disable another Account Owner who is no longer with the organization. An Admin can change a user's role but not an Account Owner's role. 

Update a User's Role

Follow these steps to change a user's role. 

  1. Navigate to the Settings Users page (only visible for Account Owners and Admins)
  2. Find and click on the user you wish to edit. 
  3. Click the radio button next to the role you wish the user to have. 
  4. Click Save when finished. 
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