Assign Text Numbers to Users

How do I assign text numbers to users?

Account Owners and Admins can grant users access to specific text numbers through the Users page or Conversations interface. Users need this access before they can send text messages from your account. Only Account Owners or Admins can perform this task.

Who can assign text numbers?

Only Account Owners or Admins can assign text numbers to User accounts. If you are logged in as a User, you will not see these options and will need to contact an Account Owner or Admin for help.

How do I assign text numbers from the Users page?

The Users page provides the most direct method for managing text number assignments. This approach lets you assign multiple numbers to a user in one session and gives you a complete view of their current permissions.

1. Go to Settings → Users page
2. Click on the User to whom you wish to assign the number
3. In the Edit dialog, click Text Numbers
4. Click Assign Text Numbers
5. Click the text number you'd like to give them access to
6. Click Save

How do I assign text numbers from Conversations?

The Conversations page method works well when you are actively managing messaging workflows and need to quickly grant access to specific numbers. This approach is useful when you discover a user needs access while reviewing conversation history.

1. Go to Conversations
2. Hover your mouse over the number on the left hand side and click the three-dot menu icon
3. Click Manage User Access from the dropdown menu
4. Click Assign Users button at the top of the dialog
5. Click the User you would like to give access
6. Click Save

How do I remove user access to a text number?

Removing text number access follows the same paths as assigning access, with different final steps depending on which method you use. This ensures users only have access to the numbers they actively need.

1. Follow either of the above methods to reach the user management dialog
2. Choose your removal method:
   • In Edit User dialog: Click Text Numbers, then click the Unassign button next to the number you wish to remove
   • In Manage Users dialog: Hover over the user and click the Remove button
3. Click Save to confirm the changes

What happens after I assign text numbers?

Once you assign text numbers to users, they can immediately begin sending text messages from those numbers through their Text-Em-All account. Users will see their assigned numbers as options when creating broadcasts or starting conversations. The assignment takes effect immediately and does not require users to log out and back in.