Assign Text Numbers to Users

Account Owners and Admins already have access to every text number on your account, so only people with the User role need a number assigned. Account Owners and Admins can grant that access from the Inbox, from the Text Settings page, or from the Users page. Users need this access before they can send text messages from your account.

Who can assign text numbers?

Only Account Owners or Admins can assign text numbers to user accounts. If you're signed in as a User, you won't see these options and will need to ask an Account Owner or Admin for help.

How do I assign text numbers from the Users page?

The Users page works one user at a time. Use it when one user needs several numbers, or when you want to see all of one user's current access in one place.

1. Go to Settings, then the Users page.
2. Click the user you want to assign a number to.
3. In the Edit dialog, click Text Numbers.
4. Click Assign Text Numbers.
5. Click the text number you want to give them access to.
6. Click Save.

How do I assign text numbers to a new user?

You can give a new user access while you create them. In the last step of creating the user, open the Text Numbers tab and choose the numbers they need. For the full steps, see Creating additional users.

How do I assign text numbers from the Inbox?

The Inbox method is the quickest way to give several users access to the same number. You manage everyone's access to that number in one dialog.

1. Go to Inbox.
2. Hover over the number on the left side and click the three-dot menu icon.
3. Click Manage User Access from the dropdown.
4. Click the Assign Users button at the top of the dialog.
5. Click each user you want to give access.
6. Click Save.

How do I assign text numbers from Text Settings?

The same Manage User Access dialog is also on the Text Settings page.

1. Go to Settings, then the Text Settings page.
2. Scroll down to the Text Numbers section.
3. Click the three-dot menu beside the number.
4. Click Manage User Access.
5. Click the Assign Users button at the top of the dialog.
6. Click each user you want to give access.
7. Click Save.

How do I remove a user's access to a text number?

Removing access follows the same paths as assigning it, with a different final step depending on which one you use. This keeps users limited to the numbers they actively need.

1. Follow either method above to reach the user management dialog.
2. Choose your removal method:
   • In the Edit User dialog: click Text Numbers, then click Unassign next to the number you want to remove.
   • In the Manage Users dialog: hover over the user and click Remove.
3. Click Save to confirm.

What happens after I assign text numbers?

Once you assign text numbers, the user can immediately send text messages from those numbers. They'll see their assigned numbers as options when creating broadcasts or starting conversations. The change takes effect right away and doesn't require the user to sign out and back in.

Related articles

• Managing users
• Creating additional users
• User roles