Assign Text Numbers to Users
Account Owners and Admins can grant users access to specific text numbers from the Users page or from Conversations. Users need this access before they can send text messages from your account.
Who can assign text numbers?
Only Account Owners or Admins can assign text numbers to user accounts. If you're signed in as a User, you won't see these options and will need to ask an Account Owner or Admin for help.
How do I assign text numbers from the Users page?
The Users page is the most direct method. It lets you assign multiple numbers to a user in one session and shows a complete view of their current access.
- Go to Settings, then the Users page.
- Click the user you want to assign a number to.
- In the Edit dialog, click Text Numbers.
- Click Assign Text Numbers.
- Click the text number you want to give them access to.
- Click Save.
How do I assign text numbers from Conversations?
The Conversations method works well when you're already managing messaging and notice a user needs access while reviewing conversation history.
- Go to Conversations.
- Hover over the number on the left side and click the three-dot menu icon.
- Click Manage User Access from the dropdown.
- Click the Assign Users button at the top of the dialog.
- Click the user you want to give access.
- Click Save.
How do I remove a user's access to a text number?
Removing access follows the same two paths as assigning it, with a different final step depending on which one you use. This keeps users limited to the numbers they actively need.
- Follow either method above to reach the user management dialog.
- Choose your removal method:
- In the Edit User dialog: click Text Numbers, then click Unassign next to the number you want to remove.
- In the Manage Users dialog: hover over the user and click Remove.
- Click Save to confirm.
What happens after I assign text numbers?
Once you assign text numbers, the user can immediately send text messages from those numbers. They'll see their assigned numbers as options when creating broadcasts or starting conversations. The change takes effect right away and doesn't require the user to sign out and back in.