User Roles

Use Text-Em-All as a team by setting up multiple users with different permission levels. There are three role types: Account Owner, Admin, and User, each built for a different level of account access and responsibility.

Before you begin

Learn how to set up new users in Creating additional users.

What can each user role do?

Account Owners

Account Owners have complete administrative control over your Text-Em-All account, including all messaging features, billing, and user administration. Keep this role limited to key decision-makers, since Account Owners can change any account setting, manage payment methods, and control all other users.

Account Owners have access to every feature on your plan. They can make purchases, create users, assign text numbers, control billing and credit cards, and manage all account settings. It's usually best to keep this role to as few people as possible, since they have complete control over the account.

Admins

Admins handle mid-level account management, so they can run day-to-day operations and make payments without accessing sensitive billing information. They can purchase credits and pay invoices using the existing payment method, but can't change billing details or payment methods.

The main advantage of an Admin is that they can purchase credits and pay invoices without seeing all of the account's billing information. They can't manage billing details like credit cards, billing contacts, or PO numbers. Admins can create other users and assign them as Admins or Users, but can't create Account Owners.

Note: Anyone can make a payment through our external payment portal. Learn more in Paying invoices via payment portal.

Users

Users have basic messaging capabilities. They can send broadcasts, manage contacts, and respond to messages, but they need permission to access text numbers and have no billing or administrative privileges. This role is a good fit for team members who send messages but shouldn't manage account settings or payments.

Users can send and receive messages, but don't automatically get access to your account's text number. You need to share access to a text number before a User can send texts. Users can't make purchases or see past billing history. You can also limit which broadcasts, contacts, and saved audio or text templates are shared with them.

Account roles and privileges comparison

*This privilege can be limited to show Users only the broadcasts they send or the contacts they add.

**Using the credit card on file. Only Account Owners can add new credit cards.

Related articles

• Creating additional users
• Managing users
• Assign text numbers to users