User Roles

Use Text-Em-All as a team by setting up multiple users with different permission levels. You can choose between three role types: Account Owner, Admin, and User, each designed for different levels of account access and responsibility.

Before you begin

Learn how to set up new users with our support article on Creating Additional Users.

What can each user role do?

Account owners

Account Owners have complete administrative control over your Text-Em-All account, including all messaging features, billing management, and user administration. This role should be limited to key decision-makers since Account Owners can modify any account setting, manage payment methods, and control all other users.

Account Owners have access to all features available on your plan. They can make purchases, create users, assign text numbers, control billing and credit cards, and manage all account settings. It is usually best to keep this role to as few people as possible since they have complete control over the account.

Admins

Admins provide mid-level account management capabilities, allowing users to handle day-to-day operations and make payments without accessing sensitive billing information. They can purchase credits and pay invoices using the existing payment method but cannot modify billing details or payment methods.

The main advantage of an Admin is that they can purchase credits and pay invoices without having access to all of the account's billing information. They cannot perform higher-level functions like managing billing details (credit cards, billing contacts, PO numbers). Admins can create other users and assign them as Admins or Users, but cannot create Account Owners.

Note: Anyone can make a payment via our external payment portal. Learn more about the payment portal in our support article: Paying Invoices Via Payment Portal.

Users

Users have basic messaging capabilities and can send broadcasts, manage contacts, and respond to messages, but require permission to access text numbers and have no billing or administrative privileges. This role is perfect for team members who need to send messages but should not manage account settings or payments.

Users can send and receive messages but do not automatically receive access to your account's text number. You need to share access to the text number for a user to send texts. Users do not have access to make purchases or see past billing history. You can also limit what broadcasts, contacts, and saved audio or text templates are shared with users.

Account roles and privileges comparison

*This privilege can be limited to show Users only broadcasts that they send or contacts that they add.

**Using the credit card on file. Only Account Owners can add new credit cards.