Creating Additional Users

Text-Em-All supports multiple user accounts, allowing organizations to share messaging capabilities across team members with customized roles and permissions. Account Owners and Admins can create additional users with specific access levels to broadcasts, contacts, and messaging features.

For detailed information about the different permission levels, see our User Roles support article.

How do I create a new user account?

Creating additional users requires Account Owner or Admin privileges and involves setting up profile information, assigning roles, and configuring permissions. The process takes approximately 5 minutes to complete.

1. Navigate to the Settings Users page (only visible for Account Owners and Admins)
2. Click the Add User button
3. Complete the Profile tab information:
   • Enter the user's full name
   • Create a unique username
   • Set a secure password
   • Add their phone number
   • Select their time zone
   • Provide their email address
4. Select the user's role level (Account Owner, Admin, or User)

   Note: Admin users cannot create new Account Owner roles

5. Configure user privileges:
   • Can see all broadcasts: When enabled, the user can view all broadcasts on their Home page. When disabled, users only see broadcasts they personally created
   • Can see all Contact lists: When enabled, the user can access all contact groups. When disabled, users only see contacts they personally added or edited

   Note: Contact group sharing is all-or-nothing. You cannot share specific contact groups with individual users.

6. Click Continue to proceed to the next step
7. Review the Broadcast Settings tab:
   • Settings automatically default to match the Account Owner's current configuration
   • Modify any settings as needed for this specific user
8. Click Continue again
9. Click Finish to complete the user creation process

How do I assign text numbers to users?

Text number assignment allows users to send text messages from specific phone numbers. This optional step provides users with dedicated messaging capabilities for their communications.

1. Navigate to the Text Numbers tab during user creation
2. Click Assign Text Numbers in the top right corner
3. Select the text numbers you want to share access to from the available options
4. Confirm your selections

What happens after I create a user?

Once you complete the user creation process, Text-Em-All automatically handles the notification and access setup. The new user receives immediate access to their account with the configured permissions.

The user can now log in using their username and password to access Text-Em-All features based on their assigned role and permissions.