How Credits Are Consumed
Credits are deducted from your Text-Em-All account only when a message is successfully delivered to your contacts.
Credits leave your account when a contact picks up the phone live to hear the voice broadcast or we are able to leave your message on their voicemail. This is done on a per phone number basis. You can review your Broadcast Details to know which contacts fall in which category.
Credits leave your account whenever you send an outbound text from your account to a phone number. This includes both mass broadcasts and 2-way conversations. This, too, is done on a per phone number basis.
A note on creating broadcasts and purchasing credits:
If you purchase additional credits after setting up a broadcast, those credits will NOT be recognized by the system as being available. Once a broadcast has been created, it is immediately written to the database. Therefore, you’ll need to have enough credits in your balance for your call before setting up your broadcast.