How Credits Are Consumed

Credits are deducted from your Text-Em-All account only when a message is successfully delivered to your contacts.


Credits leave your account only if a connection is made with a live person or voice mail. This is done on a per phone number basis. You can review your Broadcast Details to know which contacts fall under the Live Answer or Voice Mail categories.


Credits leave your account whenever you send an outbound text from your account to a phone number. This includes both mass broadcasts and 2-way (1 to 1) conversations. This, too, is done on a per phone number basis.

A note on creating broadcasts and purchasing credits:

If you purchase additional credits after setting up a broadcast, those credits will NOT be recognized by the system as being available. Once a broadcast has been created, it is immediately written to the database. Therefore, you’ll need to have enough credits in your balance for your call before setting up your broadcast.

Still need help? Contact Us Contact Us