Understanding Text Settings

You may manage several different settings on your account's Text Settings page. You can also set up your Text Phone Launch information and see and manage the toll-free number(s) on your account. 

Required Opt-In

Our texting platform does not require contacts to be opted in to be able to receive text messages. If you'd like contacts to opt-in to receive texts, you can enable the "Required Opt-In?" feature in your text settings. Once this setting is enabled contacts can text JOIN to your toll-free number. 

To learn more, read our support article, Require Opt In for Text Messages.

Enable Join Reply

You may enable join replies that go out when some texts "JOIN" to you account's text number. Join Replies can be no more than 160 characters in length.

Max Character Limit

The max character limit allows you to control the number of characters that you can include in your text broadcasts. Monthly plans are automatically set to 320 character and cannot change their character limit. Pay as you go customers should be aware that the length of text message affects the cost to send the message. Every 160 characters require an additional credit per recipient. 

This setting can only be managed through the Settings page in the desktop application for credit accounts.  You are unable to manage your max character limit via the mobile site. The default setting for new accounts is 320 characters. The max possible is 640 characters. 

Text Launch by Phone

You can send text broadcasts from your phone without a computer as long as your contacts have previously been added to your account online AND you have set up Text Launch Phone. 

Only one cell phone number per account may be authorized to send out Text Launch by Phone. 

To learn more, read our support article, Launching a Text Broadcast by Phone.

Note: When you launch a broadcast from your phone, your calling window will be ignored and your calls will be sent immediately.

Unlimited Conversations

You may enable Unlimited Conversations on this page. Unlimited Conversations allow you to send unlimited messages from the Conversations page in your account. This is only available for pay as you go accounts as a $40 per month add on.

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