Require Opt In for Text Messages

While toll-free and local numbers messaging do not require a handset opt-in, you can enable this feature in your account if you prefer to implement this option in your community. This can also be a great way to have contacts add their own mobile number to your contact list.  

How to enable Require Opt-Ins for text messages

The Require Opt-In feature will honor any opt-ins that you had from our old platform and will only allow you to text contacts who have joined your list. See below on how to enable this option:

  1. Navigate to your Settings > Text Settings page
  2. Click Edit next to the "Require Opt-Ins?" line under Text Settings
  3. Click the toggle switch on and click OK.

How do contacts opt-in?

Contacts may opt in by texting the word "JOIN" (no quotes) to your account's text number. This will add their phone number to your Everyone group on your Contacts page and allow the contact to start receiving messages from your account if you have enabled the Requires Opt-In feature.

Note: "JOIN" will add a contact to our Everyone group even if the Required Opt-In feature is not enabled. 

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