Voice Survey Broadcast
What is a voice survey broadcast?
A voice survey broadcast lets you ask questions to your contacts via phone calls and collect their responses through keypad presses. Recipients hear your recorded message and respond by pressing star (*) followed by a number on their phone. Text-Em-All captures these responses and displays them in your broadcast details report.
Survey broadcasts can be combined with transfer broadcasts to route callers to live representatives. Learn more about this option in our live transfer broadcasts guide.
What do I need to know about survey responses?
How do I create a voice survey broadcast?
- Click Create Broadcast at the top of your account
- Select Voice for the message type and name your broadcast
- Choose Survey as the broadcast type
- Complete steps 1 and 2 following the normal broadcast setup process
- On step 3: Messages, record or upload two voice messages:
- Live answer message: Plays when someone answers the phone
- Must include instructions to press star () 1, star () 2, etc.
- Should clearly explain what each response option means
- Voicemail message: Plays when the system reaches voicemail
- Cannot collect survey responses, so provide general information instead
- Should contain the same core announcement without survey instructions
- Live answer message: Plays when someone answers the phone
What should my survey messages sound like?
Live answer message example
"Hi, this is Mark Jones calling to remind you about our weekly meeting at 8:30 today. If you can make it, please press star 1. If not, please press star 2. If you're unsure, please press star 3. Thank you."
Voicemail message example
"Hi, this is Mark Jones calling to remind you about our weekly meeting at 8:30 today. We have some very important items to cover, so please remember to come to the meeting prepared and on time. We'll see you there."
How do I view survey results?
After your survey broadcast completes, view the responses in your broadcast details page. The report shows which number each contact pressed, helping you quickly analyze the feedback from your group.