Voice Survey Broadcast

A survey broadcast allows you to ask a question to your group via voice message and have them respond on their phone keypad. We will report back to you what each caller pressed in the Broadcast Details page for that particular broadcast. 

Survey broadcasts may be coupled with a Transfer Broadcast. Learn more about transfer broadcasts in our article, Live Transfer Broadcasts

Note: In your message, you must tell the contacts to press (STAR) and then a number in order for the response to be recorded. Text-em-all does not provide any verbal instructions for contacts on Survey Broadcasts. Responses must begin with (STAR)1 and may proceed through (STAR)9. 

How to create a Voice Survey Broadcast

  1. Click Create Broadcast at the top of your account.
  2. Select Voice for the Message Type and name your broadcast. 
  3. Choose 'Survey' as the Broadcast Type.
  4. Proceed through steps 1 and 2 like normal.
  5. On step 3: Messages, you will need to record or choose two voice messages.
    1. Live Answer Message - In the event that a person picks up the phone, this message will play
      1. You must tell respondents to press (STAR)1, (STAR)2, etc.
    2. Voice Mail Message - In the event that the system gets a voice mail, this message will play. Contacts will not be able to record a response to the survey via voicemail so this message should provide a more general announcement. 

Example Messages

Live Answer
"Hi, this is Mark Jones calling to remind you about our weekly meeting at 8:30 today. If you can make it, please press (star) 1. If not, please press (star) 2. If you're unsure, please press (star) 3. Thank you."

Voice Mail
"Hi, this is Mark Jones calling to remind you about our weekly meeting at 8:30 today. We have some very important items to cover, so please remember to come to the meeting prepared and on time. We’ll see you there."

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