Live Transfer Broadcasts

You may create a Transfer broadcast which is an optional feature you can enable on any voice broadcast, whether it be an Announcement or Survey. Live recipients of a Transfer broadcast will be able to connect to your office or call center by pressing the number 0 on their keypad. This article covers how to set up and use the Transfer feature.

Set up a Transfer Number

  1. Navigate to your Settings > Voice Settings page. 
  2. Scroll to the bottom of the page and click Add Transfer Number.
  3. Enter a name for the transfer line. Only you will see this name.
  4. Add the transfer number. This is the number that we will transfer the recipient to if they select to do so. 
  5. Enter the number of transfer lines you have available. So as to not overwhelm your capacity, Text-Em-All will ensure that no more than this number of calls are being made simultaneously. You may change this number at any time.
  6. Click Add

Create a Transfer Broadcast

  1. Navigate to the Create Broadcast page.
  2. On step 1 you check the checkbox next to "Transfer".

  3. Continue creating your broadcast. On step 3 you will be presented with the opportunity to add audio for a live answer and voice message. 
    1. Live Answer Message - This message plays if the contact picks up the phone live. You must tell contacts to press 0 to be transferred directly to your company. 
    2. Voicemail Message - This message plays if the contact's message is left on the voicemail. Since they can't press 0 to transfer you can leave a more general message. 

      Note: You are unable to customize which number should be pressed to transfer.  

Transfer Broadcast Pricing

The transfer & connect feature is only available on the Credits Plan.

  • The cost to place the initial broadcast remains the same.  1 credit every 30 seconds up to 2 minutes message per recipient.
  • If a call is transferred, 1 credit = 1 minute of connection time. 

Note: Credits are normally pre-purchased.  A transfer message will complete, even if the account is low on credits.  The account will go to a negative status, and credits will need to be purchased again before another call can be placed.  

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