How to Opt Back in to Receiving Messages

Contacts can be restored to receive Text-Em-All messages through different methods depending on how they originally opted out. Recipients have self-service options for text messages, while account holders control voice message access through administrative tools.

How can contacts opt back in to receiving messages?

For text messages: Recipients can restore their own access by texting UNSTOP to your account's text number. This immediate self-service option works for anyone who previously opted out of text messaging.

For voice messages: Only account holders can restore voice messaging access through the Opt-Out Report or Contacts page. Recipients cannot self-restore voice messaging privileges.

How do recipients restore text messaging access themselves?

Recipients can immediately restore text messaging by sending a simple keyword response:

1. Text the word UNSTOP to your account's text number
2. The system automatically restores messaging access
3. No additional confirmation is required

Example: If your text number is 888-123-4567, the recipient texts "UNSTOP" to 888-123-4567 to begin receiving messages again.

How do I restore messaging access from the Opt-Out Report?

Account holders can restore voice messaging access for contacts who opted out via voice calls or were added to opt-out lists administratively:

1. Navigate to the Opt-Out Report on your Reports page
2. Find and click the phone number you need to restore
3. In the Edit Opt-Out dialog that opens, click the Opt-In radio button
4. Click Save to restore access

The Opt-Out Report displays all contacts who have opted out, with clear indicators showing their current status. After clicking a number, the edit dialog shows current opt-out settings and allows you to modify voice messaging permissions.

How do I manage opt-out status from the Contacts page?

If you store contacts in Text-Em-All, you can modify messaging permissions directly from your contact records:

1. Navigate to your Contacts page
2. Click the contact you want to restore (opted-out contacts display a small indicator icon)
3. In the Edit Contact dialog, select the Opt-In/Out tab
4. Toggle the switches to restore voice, text, or both messaging types
5. Click SAVE to apply changes

The contact list shows visual indicators for opted-out contacts, making them easy to identify. The Edit Contact dialog provides separate controls for voice and text messaging permissions, allowing precise management of communication preferences.