How to Opt Back in to Receiving Messages
If a contact has accidentally opted out or changed their mind, there are several ways for them to begin receiving Text-Em-All messages again.
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Text Messages
- The individual can text your account's text number with the word "UNSTOP." For example, text UNSTOP to 888-123-4567 and you'll begin receiving text messages again from this number.
- On our older short code platform, contacts can text "JOIN [keyword]" to 292929.
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Phone Calls
- The Text-Em-All account holder can opt phone numbers back in from the
- Opt Out Report
- Contact Section
- The Text-Em-All account holder can opt phone numbers back in from the
Remove or Modify Phone Numbers on the Opt-Out Report
You may remove or modify a contact's opt-out status if they opted out via voice or you added them to the list yourself. The following steps show how to opt a number back in via voice, text, or both.
- On the opt-out report find the number you wish to modify or remove.
- Click on the number to open up the Edit Opt-Out Dialog.
- Toggle the switches for voice or text that you wish to modify.
- If the user opted out by texting STOP to your account's text number they will only be able to opt back into texts by texting UNSTOP to the same text number.
- If you are opting someone back in you must click the two checkboxes
- When finished click Save.
Note: If the contact opts out of texting from their cell phone, you cannot opt them back in. They must text the word UNSTOP to your text number.
Edit Opt-Out from Contacts
You have the option to edit a phone number's opt-out status from within the Contacts section if the number is currently stored as a contact in your account.
- Click on the contact.
- Select the Opt-In/Out tab.
- Toggle the switches for what you wish to opt them back into, voice, text, or both.
- Click Save
Note: When a number opts out from a text message, we will block your account from sending BOTH voice and text messages to that number.