How to Opt Back in to Receiving Messages

If a contact has accidentally opted out or changed their mind, there are several ways for them to begin receiving Text-Em-All messages again.

  • Text Messages

    • The individual can text your account's toll-free number with the word "UNSTOP." For example, text UNSTOP to 888-123-4567 and you'll begin receiving text messages again from this number.
    • On our older short code platform, contacts can text "JOIN [keyword]" to 292929.
  • Phone Calls

    • The Text-Em-All account holder can opt phone numbers back in from the 
      • Opt Out Report
      • Contact Section


Remove or Modify Phone Numbers on the Opt-Out Report

You may remove or modify a contact's opt out status if they opted out via voice or you added them to the list yourself. The following steps show how to opt a number back in via voice, text, or both.

  1. On the opt-out report find the number you wish to modify or remove.
  2. Click on the number to open up the Edit Opt-Out Dialog.
  3. Toggle the switches for voice or text that you wish to modify.
    1. If the user oped out by texting STOP to your accounts text number they will only be able to opt back into texts by texting UNSTOP to the same text number.
  4. If you are opting someone back in you must click the two checkboxes
  5. When finished click Save.

Note: If the contact opts-out of texting from their cell phone, you cannot opt them back in. They must text the word UNSTOP to your text number.


Edit Opt-Out from Contacts

You have the option to edit a phone number's opt-out status from within the Contacts section if the number is currently stored as a contact in your account. 

  1. Click on the contact,
  2. Select the Opt-In/Out tab, 
  3. Toggle the switches for what you wish to opt them back into, voice, text, or both.
  4. Click Save

 Note: When a number opts out from a text message, we will block your account from sending BOTH voice and text messages to that number.

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