How to Opt Back in to Receiving Messages

If a contact has accidentally opted out or changed their mind, there are several ways for them to begin receiving Text-Em-All messages again. 

Text Messages

  • The individual can text your account's text number with the word "UNSTOP." For example, text UNSTOP to 888-123-4567, and you'll begin receiving text messages again from this number.
  • On our older short code platform, contacts can text "JOIN [keyword]" to 292929.

Phone Calls

  • The Text-Em-All account holder can opt phone numbers back in from the:

Edit opt-out from the Opt-Out Report

You may remove or modify a contact's opt-out status if they opted out via voice or you added them to the list yourself. The following steps show how to opt a number back in via voice, text, or both.

  1. Navigate to the Opt Out Report on the Reports page in your account.
  2. Find and click on the number you need to opt back in to open up the Edit Opt-Out Dialog.
  3. Click the Opt-In radio button to opt users back in for voice.

  4. When finished click Save.

Note: If the contact opts out of texting from their cell phone, you cannot opt them back in. They must text the word UNSTOP to your text number.

Edit Opt-Out from Contacts

You have the option to edit a phone number's opt-out status from within the Contacts section if the number is currently stored as a contact in your account. 

  1. Navigate to your Contacts page.
  2. Click on the contact you want to opt back in. A small icon will denote which contacts are opted out.

  3. In the Edit Contact dialog select the Opt-In/Out tab.
  4. Toggle the switches for what you wish to opt them back into, voice, text, or both.

  5. When finished click SAVE

Note: When a number opts out from a text message, we will block your account from sending BOTH voice and text messages to that number.

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