How Phone Numbers Can Opt Out of Messages

A customer can opt out of receiving future messages from your account at any time. 

NoteWhen a number opts out of a text message, we will block your account from sending BOTH voice and text messages to that number.

How phone number may opt out by phone:

  • Call 866-284-6198 to opt out of receiving ANY messsages from Text-Em-All.
  • At the end of each live-answered message, recipient are given the option to press 3 to opt out.

How contacts may opt out via text:

  • Text any of the following standard terms to your account text number -

STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, OPT-OUT, OPTOUT, REVOKE


  • We add free opt out instructions, "Reply STOP to stop", to the first text you send to someone new. These aren't included in your messages' character count.


How to opt a phone number out from inside your Text-Em-All account:

Within your Text-Em-All account, you also have the ability to add phone numbers to your opt-out list. This can be done from several places in your account:

Opt-Out Report

  1. Go to Reports → Opt-Out Report
  2. Click the Add An Opt-Out button to add a contact to be opted out. 

Inbox

  1. From a one-to-one conversation 
  2. Click the Opt-Out icon


  3. You can also click the three-dot menu on the conversation and then click Opt-Out.


Broadcast Details

  1. From any tab on Broadcast Details for a completed broadcast.
  2. Click the three-dot menu for the number
  3. Click Opt-Out

Note: Be on the lookout for "non-standard" opt out language. Any reasonable request to opt out, even if it is not the exact opt out keyword should be honored. All users are responsible for viewing/managing replies to ensure users asking to opt-out are opted out. 

Want to opt back in? Learn how here.

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