How Phone Numbers Can Opt Out of Messages
A customer can opt out of receiving future messages from your account at any time.
Note: When a number opts out of a text message, we will block your account from sending BOTH voice and text messages to that number.
How phone number may opt out by phone:
- Call 866-284-6198 to opt out of receiving ANY messsages from Text-Em-All.
- At the end of each live-answered message, recipient are given the option to press 3 to opt out.
How contacts may opt out via text:
- Text any of the following standard terms to your account text number -
STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, OPT-OUT, OPTOUT, REVOKE
- We add free opt out instructions, "Reply STOP to stop", to the first text you send to someone new. These aren't included in your messages' character count.
How to opt a phone number out from inside your Text-Em-All account:
Within your Text-Em-All account, you also have the ability to add phone numbers to your opt-out list. This can be done from several places in your account:
Opt-Out Report
- Go to Reports → Opt-Out Report
Click the Add An Opt-Out button to add a contact to be opted out.
Inbox
- From a one-to-one conversation
Click the Opt-Out icon
You can also click the three-dot menu on the conversation and then click Opt-Out.
Broadcast Details
- From any tab on Broadcast Details for a completed broadcast.
- Click the three-dot menu for the number
Click Opt-Out
Note: Be on the lookout for "non-standard" opt out language. Any reasonable request to opt out, even if it is not the exact opt out keyword should be honored. All users are responsible for viewing/managing replies to ensure users asking to opt-out are opted out.
Want to opt back in? Learn how here.