How Phone Numbers Can Opt Out of Messages
A customer can opt out of receiving future messages from your account at any time.
Note: When a number opts out of a text message, we will block your account from sending BOTH voice and text messages to that number.
How phone number may opt out by phone:
- Call 866-284-6198 to opt out of receiving ANY messsages from Text-Em-All.
- At the end of each live-answered message, recipient are given the option to press 3 to opt out.
How contacts may opt out via text:
- Text any of the following standard terms to your account text number -
STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, OPT-OUT, OPTOUT, REVOKE
- We add free opt out instructions, "Reply STOP to stop", to the first text you send to someone new. These aren't included in your messages' character count.
How to opt a phone number out from inside your Text-Em-All account:
Within your Text-Em-All account, you also have the ability to add phone numbers to your opt-out list. This can be done from several places in your account:
Opt-Out Report
- Go to Reports → Opt-Out Report
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Click the Add An Opt-Out button to add a contact to be opted out.
Inbox
- From a one-to-one conversation
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Click the Opt-Out icon
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You can also click the three-dot menu on the conversation and then click Opt-Out.
Broadcast Details
- From any tab on Broadcast Details for a completed broadcast.
- Click the three-dot menu for the number
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Click Opt-Out
Note: Be on the lookout for "non-standard" opt out language. Any reasonable request to opt out, even if it is not the exact opt out keyword, should be honored under TCPA guidelines. All users are responsible for viewing/managing replies to ensure users asking to opt-out are opted out.
Want to opt back in? Learn how here.