How to Opt Out of Messages

A number can opt out of receiving future messages from your account at any time.

When a number opts out via voice or text we opt that number out of BOTH voice and text messages. This is done to protect your account and comply with federal regulations.

How to opt-out by phone:

At the end of each live-answered message, recipient are given the option to press 3 to opt out.
Call 866-284-6198 to opt out of receiving ANY messages from Text-Em-All.

How to opt-out by text:

Text any of the following standard terms to your account's text number(s):

STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, OPT-OUT, OPTOUT, REVOKE

We add free opt out instructions, "Reply STOP to stop", to the first text you send to someone new. These aren't included in your messages' character count.

How to opt a phone number out inside your Text-Em-All account:

Within your Text-Em-All account, you have the ability to add phone numbers to your opt-out list. This can be done from several places in your account:

Opt-Out Report

Go to Reports → Opt-Out Report
Click the Add An Opt-Out button to add a contact to be opted out.

Inbox

From a one-to-one conversation
Click the Opt-Out icon
You can also click the three-dot menu on the conversation and then click Opt-Out.

Broadcast Details

From any tab on Broadcast Details for a completed broadcast.
Click the three-dot menu for the number
Click Opt-Out

Note: Be on the lookout for "non-standard" opt out language. Any reasonable request to opt out, even if it is not the exact opt out keyword, should be honored under TCPA guidelines. All users are responsible for viewing/managing replies to ensure users asking to opt-out are opted out.

Want to opt back in? Learn how here.