Cancel Your Account

If you would like to cancel your Text-Em-All account, we would love to learn why. Contact us at (877) 226-3080 or email us at If there's something we can do to better serve you, we're all ears.

Cancel Pay-As-You-Go (Credits)

 There is no option to cancel a Pay-As-You-Go account because credits never expire. You can return whenever you are ready.

Cancel Unlimited Conversations

Unlimited Conversations is a per number add on for Pay-As-You-Go accounts. Unlimited Conversations is paid month to month similar to monthly plans and can be canceled at any time. Only the admin account holder will have the option to cancel Unlimited Conversations. Follow these steps to cancel: 

  1. Got to Settings → Text Settings
  2. Scroll down to the Text Numbers section and find the number with unlimited conversations enabled. 
  3. Click the three-dot menu for that number. 
  4. Click Cancel Unlimited Conversations from the menu.

Cancel Monthly Accounts on Invoices

Monthly accounts with an invoice will not have an option to cancel their subscriptions. If you have an invoice and need to cancel please contact us at 877-226-3080 or email us at

Cancel Monthly Subscription

Monthly accounts that pay month to month with a credit card can cancel the service from within their account. Only the admin account holder will have to option to cancel a monthly subscription.

  1. Go to Settings → Account
  2. On the Account tab select Cancel Subscription.
  3. You will be presented with several options including the ability to:
    1. Lower Your Group Size
    2. Conver to Pay-As-You-Go
    3. Pause Your Subscription
  4. If you wish to cancel click on Continue To Cancel
  5.  Press Complete Cancellation to finalize cancelation

On the final step, you'll be asked to answer a couple of short questions about why you are canceling. We would love to hear your thoughts or suggestions!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us