Cancel Your Account
If you would like to cancel your Text-Em-All account, we would love to learn why. Contact us at (877) 226-3080 or email us at firstname.lastname@example.org. If there's something we can do to better serve you, we're all ears.
Cancel Pay-As-You-Go (Credits)
There is no option to cancel a Pay-As-You-Go account because credits never expire. You can return whenever you are ready.
Cancel Unlimited Conversations
Unlimited Conversations is a per number add-on feature for Pay-As-You-Go accounts. Unlimited Conversations is paid month to month similar to monthly plans and can be canceled at any time. Only the Account Owner will have the option to cancel Unlimited Conversations. Follow these steps to cancel:
- Got to Settings → Text Settings
- Scroll down to the Text Numbers section and find the number(s) with unlimited conversations enabled.
- Click the three-dot menu for that number.
- Click Cancel Unlimited Conversations from the menu.
Cancel Monthly Accounts on Invoices
Monthly accounts with an invoice will not have an option to cancel their subscriptions within their account. If you have an invoice and need to cancel please contact us at 877-226-3080 or email us at email@example.com.
Cancel Monthly Subscription
Monthly accounts that pay month to month with a credit card can cancel the service from within their account. Only the Account Owner will have to option to cancel a monthly subscription.
- Go to Settings → Account
- On the Account tab select Cancel Subscription.
- You will be presented with several options including the ability to:
- If you wish to cancel, click on Continue To Cancel
- Press Complete Cancellation to finalize cancelation
In the final step, you'll be asked to answer a couple of short questions about why you are canceling. We would love to hear your thoughts or suggestions!