Why 2FA is a login requirement

To protect your account—and the people you're messaging—Text-Em-All requires email-based two-factor authentication (2FA) on every login. After entering your password, you'll need a one-time code sent to your account email.

This layer of protection ensures that even if someone guesses your password, they can’t access your account without the passcode. We understand extra steps can feel inconvenient, but this requirement is one of the ways we keep communication secure and your organization safe.

Why is 2FA required?

Your Text-Em-All account holds valuable information—contacts, message history, billing details.
If your account is compromised, bad actors can send unwanted messages. This puts your registration and account at risk.
Passwords alone can be compromised. Requiring two factors (something you know and something you have—your email) helps prevent unauthorized access.
Mandatory 2FA reflects our commitment to responsible and secure communication.

Updating your email for 2FA

Ensure your account's email is current and accessible:

Go to your Settings > Profile
Under Contact Info click Edit
Enter the email you want to use for receiving 2FA codes
Click Save

When will I be asked for 2FA?

You won’t have to enter a 2FA code every single time you log in. Here’s how it works:

First login on a new device or browser: You’ll be asked to enter a 2FA code.
Trusted devices: Once you complete 2FA, that device is remembered for about 30 days. If you log out and back in during that time, you won’t need to enter a code again.
Active users: If you’re regularly using your account on the same device, you may go a long time without seeing a 2FA prompt, because your session stays active.

In short: Most users will only see the 2FA screen occasionally—usually when logging in on a new device, after 30 days, or if you haven’t been active for a while.

How to Log In with 2FA

Visit the Text-Em-All login page
Enter your username and password, then click Log In
Open your email inbox and find the six-digit passcode we sent
Back on the login page, type the passcode into the prompt
Click Log In to access your account

Important: Never share your password or 2FA code. Text-Em-All staff will never ask for these.

FAQs

Question	Answer
Can I disable 2FA?	No. Two-factor authentication is mandatory and cannot be turned off. Only the email used for 2FA can be updated.
My code didn’t arrive—what do I do?	Check your spam or promotions folder. If it’s still missing, request a new code. If the issue continues, reach out to our support team for help. The code is sent to the email on the account profile, this may be different than your email/username. 2FA troubleshooting article
I can’t access the email on file—now what?	If you're locked out, please contact support directly. We’ll guide you through verifying your identity and regaining access securely.

Question

Answer

Can I disable 2FA?

No. Two-factor authentication is mandatory and cannot be turned off. Only the email used for 2FA can be updated.

My code didn’t arrive—what do I do?

Check your spam or promotions folder. If it’s still missing, request a new code. If the issue continues, reach out to our support team for help.

The code is sent to the email on the account profile, this may be different than your email/username.

2FA troubleshooting article

I can’t access the email on file—now what?

If you're locked out, please contact support directly. We’ll guide you through verifying your identity and regaining access securely.

Why This Matters — Text-Em-All’s Commitment

At Text-Em-All, we build tools for clear, personal messaging that also prioritizes security, reliability, and trust. Mandatory 2FA isn’t just a rule—it reflects how seriously we take your account’s safety. From bulk messaging to two-way conversations and MMS campaigns, our platform is designed to serve growing organizations with transparency and care.