Troubleshooting 2-Factor Authentication

2-factor authentication with email is turned on by default to help keep your account secure. This provides an extra layer of protection for your Text-Em-All account.

With 2-factor authentication, you need your username, password, AND a one-time passcode to log in to your account. This passcode is sent via email to the email address connected to your account. In this article, you'll learn how to use 2-factor authentication with email.

In this article, you’ll learn how to use troubleshoot 2-factor authentication email issues to log in to your Text-Em-All account.

I'm not getting an email

• Ensure you are checking the correct email inbox.
• Check your spam folder.
• Save no-reply@auth.text-em-all.com as a contact in your email account
• Whitelisting @auth.text-em-all.com with your email account
• If you are a user, reach out to your account admin. It's possible they misspelled the email address when creating your log-in
• Your username may NOT be the email on file for the account. When creating a new account, we default the username to the account email. However, it is possible to change the email on file for the account, meaning your username and email are NOT the same. 2-factor authentication always uses the email associated with your account, not the user's username.

I lost access to my email

If the account has another Account Owner or Admin, they can help you regain access to the account. This requires the Admin to log into their own account and edit your user information or create a new user with an email you have access to.

I'm required to complete 2-factor authentication too often

By default, Text-em-all remembers your device to help reduce the number of times you need to complete 2-factor authentication. After a set period, or if you swap browsers or devices, you'll be asked to verify via 2-factor authorization again.

• Don't use incognito mode: If you are in incognito mode we can't remember your device. Try using your normal browser window.
• If you clear your browsing data, you’ll need to repeat these steps to enable this functionality again. If you access Text-em-all on a different or new unknown device, you’ll always be asked to log in and complete 2-factor authentication.
• You may also have browser extensions or use a browser such as DuckDuckGo that prevents us from remembering your device. In these cases, you may want to experiment with disabling the extensions or whitelisting Text-Em-All.
• If your browser has been removed and reinstalled, Text-Em-All will no longer recognize it as a remembered device, and you’ll be prompted to complete 2-factor authentication again.
• If your browser profile is reset or becomes corrupted, you may lose the saved information that allows Text-Em-All to remember your device, requiring you to re-enter your 2-factor authentication code.