ReCaptcha Is Not Working

What is ReCaptcha?

Text-Em-All is a powerful tool that can do a lot of damage if used by people wanting to commit fraud. ReCaptcha is a security tool created by Google to help us verify the legitimacy of a user on account creation and on each login attempt. 


How to troubleshoot ReCaptcha errors 

  • If you are on a browser and are seeing an error message related to ReCaptcha, then you may be able to refresh the page on the browser try signing in again.
  • If you see the error again then please make sure that you first have Javascript enabled, and that your current browser does not have any extensions/add-ons enabled: 
    • Since ReCaptcha is enabled by Google services, using proxies or add-ons that block Google server requests will cause problems (an example being Ghostery)
  • You can also try testing this with a different browser to see if it returns with the same error. Check out our supported web browsers
  • If the same error occurs with multiple browsers, it is possible that this issue is caused by the current network connection you are using (Certain regions or territories may have automatically blocked Google services). We would advise checking a different connection and to try signing in again.
  • You may also want to check with your IT team to see if Google is currently blocked by your security software or Internet Service Provider (ISP). You can whitelist http://www.google.com/recaptcha/* to see if that clears the issue. 


I'm still getting a ReCaptcha error!

Contact us and we will do our best to help you out.

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