Customized Join Replies

Note: This feature is available on both the Credits plan and the Monthly plan.

Want to set up a custom auto-reply for when a contact joins one of your contact groups?

You can set one up for the entire account or for specific groups on the Contacts page. Here's how to do it:

Before You Begin

  • How long can a join reply be? The maximum length for your custom join reply is 160 characters. For Credits accounts, your account will be deducted 1 credit for each custom join reply sent out. For Monthly accounts, there is no extra cost associated with this feature.
  • All custom keywords for groups must start with the word JOIN. There is no way to change this keyword.

Enable A Join Reply for your Account

  1. Go to Settings → Text Settings.
  2. Click Edit on the "Enable Join Reply?" row.
  3. Click the checkbox to enable join replies.
  4. Type your join reply in the text field.
  5. Click Save.

Enable Join Replies for Contact Groups

  1. Go to the Contacts page.
  2. Hover your mouse over the group you wish to enable join replies for and click the three-dot menu that appears. 
  3. Click Edit info from the menu.
  4. Click the toggle button to enable join replies
  5. Type in your custom Join Keyword if desired 
  6. Type in a join reply message
  7. Click Save

Note: Contacts can join the group and receive the join by texting "join [group name]" or "join [group keyword]" to your account's text number.

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