How to Auto Refill Credits
Our auto-refill feature ensures you never run too low on credits. You may automatically set a specific number of credits to buy when your account balance drops too low. This feature is only available for Pay-As-You-Go accounts with an active credit card on file. This article will walk you through how to set up auto-refill for credit purchases.
Before You Begin
- If you normally pay via invoice, this feature is not available to you.
- The only payment option is a credit card. So, if you are removing the invoice option, ACH, PO, and checks will not be accepted.
- Auto-Refill will only charge your credit card a maximum of 5 times per day. After five charges, you will be required to manually purchase credits until the next day.
First Time Set up for Auto-Refill
- Navigate to your Settings Billing page (only viewable by Account Owners and Admins)
- Click the button that says Add Auto-Refill in the Auto-Refill Credits section.
- Enter the Credit Balance you wish to trigger the auto refill purchase.
- Enter how many credits you wish to purchase using the credit card on file when your credits drop too low.
- Click SAVE when finished.
Enable or Edit Auto-Refill
- Navigate to your Settings Billing page (only viewable by Account Owners and Admins)
- Click the toggle button in the Auto-Refill Credits section to toggle the feature on.
- Click the EDIT button in the row just below the toggle if you need to change any of the values.
- Fill out any changes in the dialog and click SAVE when finished.
Turn off Auto-Refill
- Navigate to your Settings Billing page (only viewable by Account Owners and Admins)
- Click the toggle button in the Auto-Refill Credits section to toggle the feature off.
