Update Max Text Character Limit

For Credits plans, the limit is 960 characters and for monthly the limit, by default, starts at 320 characters. Monthly accounts cannot adjust their max character limit unless they enable the enhanced texts feature. Credits plan accounts may want to restrict the length of text messages in order to save credits by sending shorter messages.

Credits Plan - How to update your max character limit

  1. Navigate to your Settings > Text Settings page
  2. Click Edit to the right of "Max Character Limit" under "Text Settings"
  3. Select your preferred limit
  4. Click Save

Monthly Plan - How to update your character limit

  1. Navigate to your Settings > Text Settings page
  2. Toggle "Enable Enhanced Text Messages on this Account?" to ON

Please note - The Enhanced Text feature costs an additional 5 cents per recipient if your text message is between 321-960 characters.

Why can't I record a longer message?

You may notice that you can't record up to 120 seconds at times in your account. There are two reasons why your account may be restricting you to less than 120 seconds:

  • You don't have enough credits. Every 30 seconds of your voice message requires 1 credit for each phone number you are calling. If you need your message to be longer than 30 seconds, you may need additional credits per phone number. Read about how credits work.
  • Your account settings may already be set to limit your message length to less then 120 seconds. You can edit these settings using the instructions above. 
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