Create an Auto Reply
Auto replies can help you to warn contacts about unmonitored inboxes, set away messages, or provide important information for your contacts. If you have more than one text number you can set an auto-reply on each number. This article will walk you through how to set up an auto-reply.
Note: Auto replies are only available for accounts utilizing the credits plan at this time.
Create an Auto Reply
You can set an auto-reply to trigger outside your custom office hours or you can set it to always trigger 24 hours a day. We will only send one auto reply per contact in a 12-hour period. This is to prevent your credits from being wasted by contacts sending repeat questions or accidental texts. Follow these steps to set up your auto-reply:
- Navigate to your Automation → Auto Replies page by clicking the name in the top-right corner and choosing Automation from the drop-down menu.
- If you have a text number that does not have an auto-reply set up, click the Add an Auto Reply button. If you already have an auto-reply set up, find it in your list and click on the row to edit the auto-reply.
In the Auto Reply Settings dialog, you can choose to never send an auto-reply, always send an auto-reply, or only send an auto-reply outside specified office hours. Make your selection by clicking the radio button next to the option of your choice.
- If you choose to set custom office hours please note that the message will only trigger outside the chosen timeframe. You may choose to do Weekdays, Every Day, or set custom times for each day of the week.
- Next, type your message.
When you've finished, make sure to click Save to finish.
Note: These same steps can be followed on the Conversations or Settings > Text Settings pages. Simply find the text number you wish to edit and click the three dot menu next to the number. Then click Edit Auto Reply from the drop-down menu.
- Click to zoom
View auto-replies in conversations
If your account sends an auto-reply to a contact it will show on the individual conversation on the Conversations page. The auto-reply will be in a blue message bubble and say "Auto-Reply".
Currently, Auto Reply messages will look like normal outbound messages in the mobile app.