Create an Auto Reply
Auto replies help you manage customer communication by automatically responding to incoming text messages with helpful information, away notices, or warnings about unmonitored inboxes. If you have multiple text numbers, you can configure a unique auto reply for each one.
How do I create an auto reply?
Auto replies can trigger during specific time periods or run continuously based on your business needs. The system sends only one auto reply per contact within a 12-hour period to prevent credit waste from repeat messages or accidental texts.
- Access the auto reply settings
Navigate to Automation from the main menu, then select Auto Replies. You can also access this feature from the Conversations page or Settings > Text Settings by clicking the three-dot menu next to your text number and selecting Edit Auto Reply.
- Configure your auto reply timing
In the Auto Reply Settings dialog, choose one of three options:
- Never send an auto reply: Disables automatic responses
- Always send an auto reply: Responds to every incoming message 24/7
- Send only outside office hours: Responds when your business is closed
If you select office hours, the system will only send auto replies outside your chosen time frame. You can set Weekdays only, Every Day, or customize specific hours for each day of the week.
- Write your auto reply message
Type the message you want sent to contacts who text your number. Keep it professional and informative.
- Save your configuration
Click Save to activate your auto reply settings.
How do I view auto replies in conversations?
Auto replies appear in your conversation history to help you track automated responses sent to contacts. When your account sends an auto reply, it displays in the individual conversation on the Conversations page as a blue message bubble labeled "Auto-Reply" to distinguish it from regular messages.
Mobile app note: Auto reply messages currently appear as regular outbound messages in the mobile app interface.