Voice broadcasts generate a detailed delivery report so you can see which numbers your message reached and how each call was handled. Text-Em-All collects result data from the end carriers, such as AT&T and Verizon, to give an accurate status for every number in your broadcast. This article explains where to find your results, what each result category means, and what to do when a result and your contact's experience don't match.
\nYou can open comprehensive delivery data for any voice broadcast from your broadcast history on the Home page. The details page shows overall performance and individual call results for every number.
\nThe details page opens to the Summary section by default, showing your overall delivery statistics.
\nEach call attempt gets a result category based on how the call was handled, and you can filter by category from the left sidebar of the details page. Click any category name to see just those numbers.
\n| Result | \nWhat it means | \n
|---|---|
| Live Person | \nA live person answered and heard your message. The highest-engagement result. | \n
| Voicemail | \nThe call reached an answering service, voicemail, or automated greeting, and your message was recorded. | \n
| Busy/No Answer | \nA busy signal, or the call rang without an answer. These numbers are retried up to four times over about thirty minutes, based on your account retry settings. | \n
| Invalid | \nThe call couldn't connect because of a number issue, such as a disconnected line, incorrect formatting, or a number no longer in service. | \n
| Not Completed | \nThe number was still processing when you viewed results, the broadcast was canceled, or the number couldn't be reached within your calling window. | \n
| Call Failed | \nThe call hit a technical issue such as dead air, an operator intercept, or an automated system that disconnected it, or the number was on your Do Not Call list. These can also be retried up to four times over thirty minutes, depending on your settings and the error code. | \n
When your results show a call as Voicemail or Live Person but your contact says nothing came through, the cause is almost always a filter on their phone or their carrier, not a failure on your end and not something we can change from ours. Some carrier filters don't label a call, they intercept it before it rings. Our system detects the call as connected and logs it, while your contact sees nothing at all: no missed call, no voicemail, no record. Both are true at once, and it's the most common reason results and reality don't match. Because the fix lives on your contact's phone or in their carrier app, the steps below are things to ask your contact to do, ruling out the phone first, then the carrier:
\nYou can sort the results within any category by clicking a column header, which helps you spot patterns and problem numbers quickly.
\nUse sorting to see which types of numbers fail most often, or which times show better connection rates.
\nVoice broadcast billing depends on successful connections, not attempts, so you only pay for calls that had the chance to be heard.
\n