{"id":"5a973da32c7d3a75495135d0","number":450,"collectionId":"590c96772c7d3a057f88d6ef","slug":"understanding-voice-broadcast-details","status":"published","hasDraft":false,"name":"Understanding Voice Broadcast Results","text":"<script type=\"application/ld+json\">\n{\n  \"@context\": \"https://schema.org\",\n  \"@type\": \"HowTo\",\n  \"name\": \"Understanding Voice Broadcast Results\",\n  \"description\": \"Learn how to view and interpret voice broadcast delivery results, understand call status categories, and know when charges apply to your Text-Em-All account.\",\n  \"step\": [\n    {\n      \"@type\": \"HowToStep\",\n      \"name\": \"View Broadcast Details\",\n      \"text\": \"Navigate to your broadcast results to see delivery performance data.\",\n      \"url\": \"#view\"\n    },\n    {\n      \"@type\": \"HowToStep\", \n      \"name\": \"Review Call Result Categories\",\n      \"text\": \"Examine specific delivery outcomes like live person, voicemail, and failed calls.\",\n      \"url\": \"#categories\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"name\": \"Sort and Analyze Results\", \n      \"text\": \"Organize your broadcast data to identify patterns and optimize future campaigns.\",\n      \"url\": \"#sort\"\n    }\n  ],\n  \"totalTime\": \"PT5M\"\n}\n</script>\n<p>Voice broadcasts generate detailed delivery reports that help you understand which messages reached their intended recipients. Text-Em-All collects result data from end carriers like AT&amp;T and Verizon to provide accurate delivery status for each phone number in your broadcast.</p>\n<h2 id=\"view\">How to view broadcast details</h2>\n<p>Access comprehensive delivery data for any voice broadcast through the broadcast details page. This central location shows overall performance metrics and individual call results for every number in your campaign.</p>\n<ol>\n <li>Click the <strong>Home</strong> tab in your main navigation</li>\n <li>Select the specific broadcast you want to review from your broadcast history list</li>\n</ol>\n<p>The broadcast details page opens to the Summary section by default, displaying your overall delivery statistics and performance metrics.</p>\n<h2 id=\"categories\">Understanding call result categories</h2>\n<p>Each voice broadcast attempt generates a specific result category based on how the call was handled. These categories help you understand delivery performance and identify numbers that may need attention for future campaigns.</p>\n<p>To view results by specific category:</p>\n<ol>\n <li>Navigate to your broadcast details page</li>\n <li>Click any category name in the left sidebar to filter results</li>\n</ol>\n<h3>Live Person</h3>\n<p>Phone numbers where a live person answered the call and heard your message. These represent successful deliveries with the highest engagement potential.</p>\n<h3>Voicemail</h3>\n<p>Calls that connected to an answering service, voicemail system, or automated greeting. Your message was recorded and left for the recipient to retrieve.</p>\n<h3>Busy/No Answer</h3>\n<p>Phone numbers that resulted in a busy signal or rang without being answered. This status occurs when a contact doesn't have call waiting, is already using their line, or simply doesn't answer. These numbers are automatically retried up to four times over a thirty-minute period based on your account retry settings.</p>\n<h3>Invalid</h3>\n<p>Phone numbers where the call couldn't connect due to number issues such as disconnected lines, incorrect formatting, or numbers no longer in service.</p>\n<h3>Not Completed</h3>\n<p>Phone numbers that were still processing when you viewed results, calls from canceled broadcasts, or numbers that couldn't be reached within your designated calling window timeframe.</p>\n<h3>Call Failed</h3>\n<p>Calls that encountered technical issues such as dead air, operator intercepts, automated systems that disconnected the call, or numbers on your \"Do Not Call\" list. Like Busy/No Answer results, these numbers can be retried up to four times over thirty minutes depending on your account settings and the specific error code received.</p>\n<h2 id=\"sort\">How to sort and analyze your results</h2>\n<p>Organize your broadcast results to identify trends and optimize future campaigns. The sortable interface helps you quickly locate specific types of results or problematic phone numbers.</p>\n<p>To sort results within any category:</p>\n<ol>\n <li>Navigate to the specific result category you want to analyze</li>\n <li>Click any column header (such as Phone Number, Name, or Time) to sort the data</li>\n <li>Click the same header again to reverse the sort order</li>\n</ol>\n<p>Use sorting to identify patterns such as which types of numbers frequently fail or which time periods show better connection rates.</p>\n<h2 id=\"billing\">When charges apply to your account</h2>\n<p>Voice broadcast billing depends on successful call connections, not attempted calls. Understanding when charges apply helps you budget accurately and optimize your calling lists.</p>\n<h3>Pay-As-You-Go accounts</h3>\n<p>Credits are deducted only when calls reach a live person or connect to voicemail. Busy signals, invalid numbers, and failed calls do not consume credits from your account balance.</p>\n<h3>Monthly plan accounts</h3>\n<p>Calls count toward your monthly unique contact limit only when they successfully reach a live person or voicemail system. Unsuccessful connection attempts do not reduce your available monthly allowance.</p>\n<p>This billing structure ensures you only pay for messages that have the opportunity to be heard by your intended recipients.</p>","categories":["590c97bd0428634b4a32e46d"],"related":["5a973e1e04286374f7086c3b","598483942c7d3a73488ba4d9","598481e32c7d3a73488ba4d3","5a973e2e04286374f7086c3c","5e3dbc702c7d3a7e9ae7711e","5a9746972c7d3a7549513608","5a0f27c32c7d3a272c0dc4e2","5983b31e042863033a1ba1a7"],"keywords":["voice broadcast results","call delivery status","broadcast performance data","voice campaign analytics","call status categories","broadcast billing charges","voice message delivery","call retry attempts","broadcast details report","voice survey results","call failed reasons","broadcast optimization metrics"],"publicUrl":"https://support.text-em-all.com/article/450-understanding-voice-broadcast-details","popularity":0.1,"viewCount":3099,"createdBy":7218,"updatedBy":588674,"createdAt":1519861155000,"updatedAt":"April 3, 2026","lastPublishedAt":1775249223000,"previewText":"Voice broadcasts generate detailed delivery reports that help you understand which messages reached their intended recipients. Text-Em-All collects result data ","updatedDate":"2026-04-03"}