Using Text-Em-All and Tempworks Beyond

Text-Em-All has partnered with Tempworks to bring you the latest texting and broadcasting features directly in Beyond.

With this integration, you will be able to broadcast texts and voice messages, continue 1 to 1 conversations, and manage multiple conversations at once with your employees and contacts without ever leaving Beyond.

You will need to reach out to your Tempworks Rep in order to sign up for the integration before following the steps below.

Assigning User Permissions in Beyond

In order to take advantage of the different texting features available, your users will need to have the correct permissions in Beyond. We recommend first determining which users you want to have these permissions before assigning them.

Navigate to the menu in the upper left-hand corner
Select System Settings
Select Security from the drop-down menu
Select the Permissions category
From here, you can either:
- Add users to any Permissions security group that already has the Can Text permission enabled OR
- Create a new Permissions security group with the Can Text permission checked, and add users to it (remember that users can only be part of one permissions group and will inherit all the permissions that you check.)
- The Can Text permission:

Setting Up an Admin Account

For Text-Em-All to work in your system, a Text-Em-All Account Owner will need to add their Text-Em-All account under System Settings. This ensures all other sub-users can add their own Text-Em-All accounts and messages can be logged correctly on records. Only one Text-Em-All Account Owner needs to be set up here:

To set this up:

Navigate to > System Settings
Select External Service from the drop-down menu
Select the Texting category
Select the + sign to add a new account
Enter the following:
1. Text-Em-All Username: The Username of a Text-Em-All Account Owner
2. Text-Em-All Pin: The Text-Em-All Password of that Account Owner
3. Phone number: This must be a texting phone number assigned to the Account Owner in your Text-Em-All account
Select Submit
The system will automatically check with Text-Em-All to ensure credentials are correct before closing

You can always test your credentials to check that Text-Em-All is up and running and your credentials entered are still accurate by selecting the test button on the saved credentials:

A green checkmark lets you know if your credentials are valid:

Adding a User Account

Before you connect a user's Text-Em-All account to Beyond:

Make sure and have them fully log into their Text-Em-All account once beforehand to activate their account.
Make sure and assign them any text numbers on the account that they may need access to.

Then, in Beyond:

Navigate to > User Settings
Select the Texting category
Select the + in the upper right-hand corner
Begin typing "Text-Em-All" in the search bar, and you will be able to select it as a provider option.
Enter your Text-Em-All login credentials:
- Username: the username you use to log into Text-Em-All
- Pin: The password you use to log into Text-Em-All
- Phone Number: The text number from your Text-Em-All account that you would like to use to send texts/voice broadcasts from. Don't worry, this number can be changed when creating a broadcast.
Select Submit
The credentials will be saved for you to view
Select the Test option to make sure your Text-Em-All credentials are completely up to date

Changing Your Text-Em-All Username and/or Password

Changing your Text-Em-All username or password after connecting the integration will break the integration connection.

To reconnect the integration, the user will need to re-complete the integration connection steps with their new Text-Em-All username and password.

To ensure a smooth reconnection, we highly suggest clearing your browser’s cache and cookies before reconnecting the accounts.

Sending a Broadcast Message

You can send a Text-Em-All broadcast message to a group of employees or contacts directly from employee or contact search results. Text-Em-All broadcasts can be text, voice, or both.

Navigate to Employees or Contact Search and conduct a search to pull a list of your desired employees or contacts
Select the employee(s) or contact(s) to whom you want to send a broadcast
Navigate to the Actions button and select the Broadcast option:
A new window will open within Text-Em-All to review and send your broadcast:
Follow the Create Broadcast steps to create and send out your mass message. Once you're finished, you can close the window by selecting DONE in the lower left-hand corner.

Sending a 1-to-1 Text Conversation Message

You can also review and send a text message to a specific employee or contact from their record in Beyond.

Navigate to the employee or contact record you want to text. NOTE: If your device has a smaller screen, you may need to select the arrow next to the charms to see the text charm option:
Click on the Text Charm
If the record has multiple contact methods, choose the phone number you want to text
A new Text-Em-All window will display showing any previous text message conversations
Enter your text and choose send to send a new message
- You can add images or utilize Text-Em-All Templates by selecting the buttons at the bottom
- You can also double check the employee or contact's opt out status at the top
When you are done, select the done button in the lower left to close the window

Reviewing Text Messages Sent & Received

Text/voice broadcasts and 1 to 1 texting conversations will be logged on the relevant employee or contact record under messages for your records.

These messages are saved to display entire conversations had between a service rep & employee/contact so they will log the messages after about 5 minutes of no activity.

Accessing the Text-Em-All Conversations Page

In addition to broadcast and 1 to 1 texting options, you can also access additional Text-Em-All features including the Inbox where you can review and manage multiple texting conversations at once.