Using Text-Em-All and Tempworks Beyond
Text-Em-All has partnered with Tempworks to bring you the latest texting and broadcasting features directly in Beyond.
With this integration, you will be able to broadcast texts and voice messages, continue 1 to 1 conversations, and manage multiple conversations at once with your employees and contacts without ever leaving Beyond.
Assigning User Permissions in Beyond
In order to take advantage of the different texting features available, your users will need to have the correct permissions in Beyond. We recommend first determining which users you want to have these permissions before assigning them.
- Navigate to the menu in the upper left-hand corner
- Select System Settings
- Select Security from the drop-down menu
- Select the Permissions category
- From here, you can either:
- Add users to any Permissions security group that already has the Can Text permission enabled OR
- Create a new Permissions security group with the Can Text permission checked, and add users to it (remember that users can only be part of one permissions group and will inherit all the permissions that you check.)
- The Can Text permission:
Setting Up an Admin Account
For Text-Em-All to work in your system, a Text-Em-All Account Owner will need to add their Text-Em-All account under System Settings. This ensures all other sub-users can add their own Text-Em-All accounts and messages can be logged correctly on records. Only one Text-Em-All Account Owner needs to be set up here:
To set this up:
- Navigate to > System Settings
- Select External Service from the drop-down menu
- Select the Texting category
- Select the + sign to add a new account
- Enter the following:
- Text-Em-All Username: The Username of a Text-Em-All Account Owner
- Text-Em-All Pin: The Text-Em-All Password of that Account Owner
- Phone number: This must be a texting phone number assigned to the Account Owner in your Text-Em-All account
- Select Submit
- The system will automatically check with Text-Em-All to ensure credentials are correct before closing
You can always test your credentials to check that Text-Em-All is up and running and your credentials entered are still accurate by selecting the test button on the saved credentials:
A green checkmark lets you know if your credentials are valid:
Adding a User Account
Each user that wants to use the Text-Em-All features in Beyond will need to have their own Text-Em-All log-in credentials entered.
- Navigate to > User Settings
- Select the Texting category
- Select the + in the upper right-hand corner
- Begin typing "Text-Em-All" in the search bar, and you will be able to select it as a provider option.
- Enter your Text-Em-All login credentials:
- Username: the username you use to log into Text-Em-All
- Pin: The password you use to log into Text-Em-All
- Phone Number: The text number from your Text-Em-All account that you would like to use to send texts/voice broadcasts from. Don't worry, this number can be changed when creating a broadcast.
- Select Submit
- The credentials will be saved for you to view
- Select the Test option to make sure your Text-Em-All credentials are completely up to date
Changing Your Text-Em-All Username and/or Password
Changing your Text-Em-All username or password after connecting the integration will break the integration connection.
To reconnect the integration, the user will need to re-complete the integration connection steps with their new Text-Em-All username and password.
To ensure a smooth reconnection, we highly suggest clearing your browser’s cache and cookies before reconnecting the accounts.
Sending a Broadcast Message
You can send a Text-Em-All broadcast message to a group of employees or contacts directly from employee or contact search results. Text-Em-All broadcasts can be text, voice, or both.
Navigate to Employees or Contact Search and conduct a search to pull a list of your desired employees or contacts
Select the employee(s) or contact(s) to whom you want to send a broadcast
Navigate to the Actions button and select the Broadcast option:
A new window will open within Text-Em-All to review and send your broadcast:
- Follow the Create Broadcast steps to create and send out your mass message. Once you're finished, you can close the window by selecting DONE in the lower left-hand corner.
Sending a 1-to-1 Text Conversation Message
You can also review and send a text message to a specific employee or contact from their record in Beyond.
Navigate to the employee or contact record you want to text. NOTE: If your device has a smaller screen, you may need to select the arrow next to the charms to see the text charm option:
- Click on the Text Charm
If the record has multiple contact methods, choose the phone number you want to text
A new Text-Em-All window will display showing any previous text message conversations
- Enter your text and choose send to send a new message
- You can add images or utilize Text-Em-All Templates by selecting the buttons at the bottom
- You can also double check the employee or contact's opt out status at the top
- When you are done, select the done button in the lower left to close the window
Reviewing Text Messages Sent & Received
Text/voice broadcasts and 1 to 1 texting conversations will be logged on the relevant employee or contact record under messages for your records.
These messages are saved to display entire conversations had between a service rep & employee/contact so they will log the messages after about 5 minutes of no activity.
Accessing the Text-Em-All Conversations Page
In addition to broadcast and 1 to 1 texting options, you can also access additional Text-Em-All features including the Inbox where you can review and manage multiple texting conversations at once.
Conversations that are replied to here still log on the relevant employee or contacts record.
To find the conversations page:
- Navigate to the menu
- Select Records > Conversations