Resend a Broadcast

Contacts that are uploaded within the Create a Broadcast process will not be saved to your account for later use. If you'd like to be able to contact the same list over and over again, we suggest adding the phone numbers as Contacts on the Contacts page in your account. 

Resend a Broadcast

In order to send a new broadcast to the same phone numbers from a previous broadcast follow these steps:

1. Click on the BROADCASTS section of your account
2. Click on the broadcast you wish to duplicate to bring up the Broadcast Details screen.
3. Click DUPLICATE BROADCAST
4. Click CONTINUE to confirm each section of your broadcast and make any final edits (if needed). You can also add new recipients to this duplicated broadcast in Step 2 if needed. 
5. On step 4, review your broadcast and click SEND BROADCAST when ready.

Please note: the same audio message or text message from your previous message will appear in your new broadcast steps. Take a second to listen and review the content in your new broadcast.  

Resending to people who didn't reply

If you only want to reach the people who haven't answered - non-responders to a survey, for example - don't use DUPLICATE BROADCAST. That copies over the entire contact list you messaged, and you'd have to trim it by hand in Step 2.

Instead:

1. Open the original broadcast and go to Broadcast Details.
2. In the result list down the left side, click Not Replied.
3. Click CREATE BROADCAST FROM RESULTS. This starts a new broadcast addressed to exactly the people on that list.
4. Your original message does not carry over. Copy the text from your original broadcast and paste it into the new one.

If you're resending a survey, note that once someone receives a new message, their replies attach to that newest broadcast. Answers to the resend appear under the new broadcast's results rather than the original survey, so read the two together for your full count.