Managing Unread Reply Notifications

Notifications help keep you informed when you have unread text messages in your Text-Em-All account. You can set up text, email, and browser notifications to stay updated on incoming replies. This guide walks you through configuring and managing your notification preferences.

How do I set up new unread text reply notifications?

Setting up notifications allows you to receive alerts via email, text message, or browser when you have unread replies. You can configure separate notification settings for each text number in your account.

1. Navigate to your Settings > Notifications page
2. Click Add Unread Message Notification and select the text number you want to enable for notifications. You can also click on an existing text number if it already appears in the list
3. Check the boxes next to your preferred notification types: email, text, browser, or all three
4. By default, new notifications send every 15 minutes from 9:00 AM to 9:00 PM, Sunday through Saturday. To change these settings, click the blue change link
5. Click Save to confirm your selections

Alternative access: You can also manage notifications from the Inbox and Text Settings pages by clicking the three-dot menu on any text number and selecting Manage Notifications.

How do I set a notification schedule?

Customize when and how often you receive notifications to match your business hours and communication needs. Email notifications default to daily at 9:00 AM, while text notifications trigger every 15 minutes during set hours.

1. Navigate to your Settings > Notifications page
2. Click on the text number whose notifications you want to manage
3. Click change next to the schedule you want to edit
4. Adjust the frequency and select specific days and times. To receive notifications at any time without restrictions, toggle off the time and date settings
5. When finished, click Save

How do I pause notifications?

Temporarily pause notifications without losing your configured settings. This is useful when you need a break from alerts but want to resume them later with the same preferences.

1. Navigate to your Settings > Notifications page
2. Click on the text number whose notifications you want to pause
3. Click the Pause button under the notifications you want to temporarily disable
4. Click Save to confirm

Where do notifications get sent?

Notification destinations are managed through your account settings. You can specify different delivery methods based on your communication preferences.

• Email notifications: Sent to the email address on file for your account. Update this address through Settings > Profile
• Text notifications: Must be sent to a mobile phone number. You can edit this number at any time through your notification settings

Important: Notification text messages come from the same number each time. Replies to notification messages are not monitored, so use your Text-Em-All inbox for actual conversations.