Understanding Auto Opt-Outs

Our system detects inbound messages which clearly show an intent to opt-out. We will opt these contacts out for you to save you time and ensure you are communicating with an engaged audience. Learn more about how contacts opt-out at, How Contacts Can Opt Out of Messages

In this article

Types of Messages Auto Opted-Out

Here are a few examples of messages our auto opt-out system looks for:

  • "Please remove me from your list."
  • "This is the wrong number."
  • "Please do not text this number."
  • "How do I opt out?"

We will NOT auto opt-out messages in the following criteria:

  • The message contains only numbers
  • The number replied with "unstop" within the last 6 months
  • The message length is greater than 200 characters

Where to See Auto Opt-Out Messages

You are able to view all of the messages that have triggered an auto opt-out. To view auto opt-outs:

  1. Navigate to the Conversations page 
  2. Click on the Auto Opt-Out folder on the left side of the page. 

Undo Auto Opt-Outs 

The auto opt-out system may make incorrect guesses about when a contact does and does not want to be opted out. If you find that a message was auto opted-out by mistake you may resolve this  by:

  1. Navigate to the Conversations page.
  2. Click on the Auto Opt-Out folder on the left side of the page.
  3. Click the three-dot menu on the conversation you would like to opt-in.
  4. Select Opt back in from the menu.
  5. Click Opt in on the dialog that appears. 

Note: It is important to only do this if you are 100% sure the contact would still like to receive a message from you. If there is any doubt it is better to leave them opted out. 

Other Ways to Opt-Out

There are other ways a contact may be opted-out of messages.

  • Our system will continue opting out any number that responds to your text message with a standard opt-out term: STOP, END, CANCEL, or UNSUBSCRIBE
  • The Text-Em-All account holder can also opt-out phone numbers directly within the account. Learn more about these options on How Contacts Can Opt Out of Messages
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