Managing Your Message Library- Voice

The Message Library saves a list of all audio you record and text templates that you save.  You can record a message directly into your Audio Library to use when you're ready.

How to access Audio Library

  1. Click Message Library on the top navigation bar of your account.
  2. Select Audio Library

How to delete audio

  1. Locate desired audio and hover over audio with your mouse
  2. Click the trash can icon to the right

How to delete multiple audio files

  1. Check the boxes to the left of the desired audio to delete
  2. Purple box below All Audio will inform how many audio files are selected
  3. Click the trash can icon to the right 

How to save audio

Audio that is starred will remain in your Audio Library until manually deleted. Audio that is not starred will be archived after approximately 90 days. 

  1. Locate desired audio and hover over audio with your mouse
  2. Click the star icon that appears to the right

How to share audio

Sharing audio will allow Users to hear and use the audio file shared. Users cannot delete audio files that have been shared. Users cannot share audio with other users. 

  1. Locate desired audio and hover over audio with your mouse
  2. Click the share icon (swooshed arrow)

How to download audio

  1. Locate desired audio and hover over audio with your mouse
  2. Click the download icon

Tip: Audio is archived three months after the last time is was used unless it is favorited. Click the Star icon to favorite audio. Note that 3 months is NOT 90 days. If the last use date is the 31st, the audio will be archived 3 months later regardless if that month ends on the 31st or not. 

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